Woke up this morning to my Nanoleaf Lines not being able to be controlled. I got a notification from Smartthings (very slick, btw) that Nanoleaf Smarter Series was disconnected, and I should tap to reconnect.
However, when I click on the reconnect and start the login procedure, SmartThings attempts a OAUTH login to Nanoleaf which redirects me to my.nanoleaf.me (followed by client ID keys, etc, passed via the URL) which winds up being a “Bad Gateway” page. I’m assuming this is coming from Nanoleaf, of course. Did they change the webservice login procedure?
I am going to delete my Nanoleaf lines and the Nanoleaf linked service and start again, in case something got stale, but I wanted to see if anyone here is experiencing this first?
just got my first 12 Nanoleaf Shapes. I want to controll it through the desktop app, but the download doesnt work, i always get 502 bad gateway. Any other option to get the App? cant find anything else on google
Hi, @uberrob
Please let me know if you still see an error when trying to add the Nanoleaf integration.
In that case, we can investigate if there are error logs registered on our side.
Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.
I can ask the engineering team to see if there are any errors in the logs that could help identify where the issue is.
For that, I need a timestamp of when they went offline including your timezone
and an approximate timestamp of when they came back as well.
Also, support access to your account to get the ID of your installation to look for it in the logs.
Confirm the email account registered in the forum is the same one you use for SmartThings. If not, please share it with me over DM
Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again
Issue between SmartThings & nanoleaf Smarter Series connection since circa 20-Jan-25, my nanoleaf devices are reading offline in SmartThings and causing issues with routines etc.
Still active in nanoleaf and Apple Home.
I have tried resetting a nanoleaf device and relinking the service.
Message returned in my.smartthings
“Device Unavailable: The partner is informing SmartThings that the device is temporarily unavailable. Try again in 5 minutes. If problems persist, contact the partner for support.”
" … This week, some users experienced disruptions with our Nanoleaf Cloud, which may have affected remote control through the app or integrations with other smart home systems.
Current Status:
The Nanoleaf Cloud service is now stable. The issue has been resolved, and we’re monitoring the system to ensure continued reliability."
