My smartthings hub will not let me save sylvania lightbulbs

help my smartthings hub will find the sylvania a19 RGB lightbulbs but will not let me re name them and then if i just leave it as “things” it will not connect what am i doing wronge??? i am about to lose my mind with this!!!

Which model number are the bulbs?

they are SYLVANIA SMART+ A19 Full Color + Tunable White LED Bulb, 60W Equivalent, Works with Amazon Alexa and SmartThings, 2-Pack, 73693 (Formerly LIGHTIFY)