My new Zigbee Device Handler shows "Checking status" in Smartthings App but working fine in Smartthings Classic

[computime-jasonchan]

Hello,
I am trying to add a new Zigbee Device handler for my zigbee device (A Zigbee Smartplug from my company).
I can see the device working properly in Smartthings Classic Mobile Apps. ( I can control and see the status of my Smartplug)

However, in Smartthings Mobile Apps, it just show “Checking Status” and I cannot check / control by device.

What is the possible issue in my device handler that should I look into.

Thanks in advance.

Jason

[hongtat (HONGTAT TAN)]

It requires the vid. See this for more details -

New app — which CUSTOM DTH’s will work?

I was encouraged by other forum community members to start a topic to discuss which custom device handlers a.k.a. DTH’s will be supported in the new app. (If any ) For those of you that are using the new app, can you confirm any custom device handlers that are working? Below are the ones that I use and am seeking info on… Thanks in advance… @posborne [image] [image] Also, if custom DTH’s are not going to work, Will those devices show up in the new app? Or do I have to exclude them and then add them again using their default device handler?

[computime-jasonchan]

That’s works done. Thanks.