3 week ST newbie here, please go easy on me. I’m a semi savy tech guy. When I found ST I fell in love. I installed as my office security system. I have Schlag lock, Aleon siren, Ecolink motion and door sensors, Ecobee thermostat, and Samsung Smart cam HD. System set up fine, after returning Samsung brand multifunction door senors (Zigbee sensors would not pair with mu hub after 2 days of tech support).
Here is my concern and problem. Last weekend, I get the dreaded, no communication with hub message. I check the camera and it works fine, I check the thermo and is connected so I rule out internet being down. I get to my office Monday and find the hub dead. No lights. I hit reset and nothing. I get on chat support and I tell them the symptoms and they immediately say bad hub, we need to send you a new one. WHAT? These hub just die? I found nothing similar in the threads.
My rant is I now have to redo my entire system form scratch, and I’m fearful that it will happen again. Can anyone put my mind at ease that this is a total on one off and the hubs just don’t die like this.
Thanks in advance!