My Hub is Offline

Anyone have any issues with their hub. All my devices just went offline and my hub is offline but I can ping my hub


there have been a couple of instances with hub issues over the past two days but nothing currently showing on the status page. that doesn’t mean there isn’t an issue at the moment… only that it hasn’t been posted yet .

1 Like

Yea it went offline came back up for a few minutes and went back down.

do report it to ST support

it has been a long time since I had to do this. Point me in the right direction please

you can do it though the new app > menu > help


My hub has also just gone offline. I just used the app to report the issue. Power cycling the hub did not help.

Mine just came back again and I did report it. They must be screwing around with stuff again

Mine looks like it is trying, going from green to blue light. Wasn’t able to control any lights yet and now it’s back blue and offline.


Some users in the Americas may be experiencing delays or intermittent failures when controlling devices or running automations. Hubs may also show an offline status. We are currently investigating and will provide updates as available.

Posted 3 minutes ago. Nov 19, 2020 - 22:13 EST


My system was up and running this morning

I have bern down since tuesday. I did call and they escalated my issue to the next level.