Is smartthings offline???
It’s definitely one place to check, but historically, SmartThings has rarely posted problems there unless they affect pretty much every customer in a region. Even when there are known problems affecting a significant number of customers and they will post updates in the forum, they don’t put it on the status page. in general, It seems like they don’t post until they have a fix. And not always then.
If you look at the announcements for hub firmware updates, for example, you’ll see they often refer to fixes for problems that never appeared on the status page. 
So I’m not sure what the process is for adding something to the status page, but it’s definitely not most problems that appear there. 
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Yes it’s down for me too. I tried to turn on the living room light hit the on button and a minute later they came on now I can get them to turn off. So yes we’re having issues. My wife presences button didn’t change even though she’s walking right next to me. BUT you go to a download detector and it shows a different story it peaking as having problems.
Welp… at least it’s not just me. Currently in app hub shows offline… running diagnostics… reset router too for the fuck of it… kinda feel a fail coming on… wife and kids aren’t home… she just got used to this set up… so I’m sure this will somehow be my fault 
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FWIW, mine is working, but it’s also telling me I need an app update for some devices and I’m not going to do that right now.
Everything I have working via matter over bridge is working fine, though. (3 different brands) But of course, that would all be local.
I’m seeing app problems too. Some local things working. Some not. Odd.
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Big delays yesterday evening. Again. But seemed to be resolved today.
Ironic, as everything in the loop was marked as running “local.” Probably out to lunch talking with the cloud or something, robbing cycles from locally executing stuff…
JMO 
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Most of my ZigBee stuff seems to be labeled offline now… Some is not but status is just all wrong. Hoping this gets resolved asap
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All my devices are unresponsive. Tried rebooting but didn’t work. Tried removing a device and adding it again but it’s failing to add the same device. I’m using a Samsung Connect Home Pro hub.
I feel bad, but I’m also glad to know that others are having this issue.
Frankly, I’m absolutely pissed off! Where are the bleep? Are your beta testers and why are you not doing better due diligence allowing this kind of crap to happen?!
This is absolutely amateur and you guys call yourself, professional developers? Do this in a class and fail the whole thing. Don’t you think a corporation should have even higher standards?!
I think it’s time to go ahead and hire more people and maybe a little more… Well, I’m gonna be honest, more talented people because this is BS and I’ve had things go wrong since the very beginning and I’ve been an avid SmartThings user since 2019 right when I built my home and pre-wired everything with cat6 And a PoE WAP Set up
I’m technically proficient and I Would bet that there’s many like me who are about to say screw you Samsung smart things… I mean SmartThings, a subsidiary of Samsung.
Just As I get excited because you guys are talking directly with big companies and people like Tesla, so I’m thinking that I Can someday get all the data from my power wall and even maybe have more granular control.
Well, I’m not holding my breath with your partnerships and I believe even one of them was with LG. If you can’t keep your own house straight, how in the world are you gonna take on other stuff?
By the way, Matter1.2 should’ve been done a long time ago. I’m not impressed.
And I hate the idea of doing Alexa, which is just chaotic and same with Google, but I sure as hell will switch to Home Assistant and probably absolutely love it because the ridiculous ridiculous limitations you guys have are driving me crazy.
I already figured that you guys were not in touch when you weren’t getting IP cameras to work without some crazy stuff or having to buy ring/nest/Arlo…
Maybe you guys are too much like the simpleton average person. So maybe you’re more of a Google or Apple, although I think they get it with the cameras but they make it a pain for IP cameras as Well, the ones that aren’t listed with those big companies. You have an agreement with Tapo, but I’m not holding my breath that you’ll implement their cameras
So as I see it, all the cameras you want to implement or allowed which are just a couple, you want them to go through a cloud through a third-party. Screw those services and screw your strategy.
It’s time to get a new product manager. Or maybe it’s still a project manager I don’t know, but either person or both are failing miserably.
How about some local freaking camera work?
Let us Use Foscam, Reolink, Axis, Amcrest, Lorex, And a whole host of others that I’m not about to list out because you should absolutely get the point.
Let me have everything show up on my app and not have to use my Synology NAS Surveillance station.
Otherwise, and I encourage others too because I think if we all join the community and get together, we can make Home Assistant exactly how we like it it.
Speaking Of which, they have a driver for my NAS & Surveillance station. They have something for everything… I can’t even really use My extremely high-end Yamaha receiver, and my workaround is using the music cast and doing it through some lame switch.
I don’t want to build virtual switches that work with freaking Alexa. They end up giving out is my experience.
What is your guys problem?
Sincerely,
Kyle, in the most livid state out of pure frustration for people who just don’t seem to get it. It’s almost like you guys have your vision and screw all the end users who pretty much want very much the same thing.
Oh, and you’re scrolling feature through the rooms… You could’ve allowed us to still swipe across in the main body. Terrible interface getting worse.
Looks like I’ll be buying my raspberry pi Sooner than I thought or pretty much anything, But your continued BS. I hope you improve on matter by the way. I hope 1.2 is the ticket because my matter based purifier is definitely using a thermostat driver for matter and while I get pretty good stuff, it should be more thorough.
You guys and girls… Well, I applaud that you’re on this board, why don’t you take us more serious and especially don’t drop the ball on the big stuff like the entire Hub which right now I can just use as a paper weight because it’s useless to me
I’m having to shut my garage with the app directly and I hated the ideas of downloading individual apps because you guys are supposed to be aggregating everything so we don’t have to use all our resources on 40 different apps controlling different things.
I award you a grade of an F. At one point I think I could’ve given you a C or a B. You’re nowhere near that so please shape up.
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By the way, I thought the beauty is that things would work locally. Well, first of all my Internet is not down and it’s all hardwired to enterprise grade equipment as as is all of the stuff stuff I use.
So how did you manage to mess it up so bad that I can’t even even operate with local features?
Well, that’s definitely not what’s going on.
What happened to you? Also the ability to use local functionalities. I have a lot of things that can go local yet. This app is so screwed that it doesn’t matter.
I’m not even sure that status checking helps because you shouldn’t have access to it if you’re not connected to the Internet, and that would then mean it would work locally where applicable.
It doesn’t… So it appears that I would not put any weight into that graphic
6:41 pm Eastern. One hub (of 2) went offline a little while ago. It has since said it is back, but I can’t control any switches or doors, etc. Pinging the hub from my network gets a reply. Pinging the hub from the smartthings advanced web app gets a failure. I also have the circle of death on that web page in the summary section.So I think the system is down. At least here in Ontario, Canada.
I
think it’s time for me to sack up and just go ahead and build my fully functional and way more able, way more feature Rich, and what a community…
Who am I talking about? Home assistant!
They have always been the goal because I’ve wanted to get away from you guys and then I thought maybe I could stay with you guys because you’re seeing the value in local Usage
Well, you might see the value, but the application is not really working
And it sounds like we’re getting the same same kind of deal to the OP
I feel your pain. 
I’ve had SmartThings since 2014, but because I am quadraparetic, I need my critical use cases to be reliable. And for stuff not to change unexpectedly. So as I’ve mentioned elsewhere in the forum over the years, I’ve gradually moved all of my critical stuff to other platforms, where it works fine.
I still like a lot of the idea of SmartThings. For example, they’re way ahead of anybody except Apple as far as implementing Matter. (The production curve for Matter was always expected that the new spec would be announced twice a year and then platforms would take 6 to 12 months to implement it, and so far SmartThings has always beaten that timeline. So I don’t fault them on that. Other stuff, yes. Just not that particular one.)
Based on what they’ve said versus what they’ve delivered, it seems pretty clear to me (although this is just my guess, I don’t have any inside information) That their main goal is selling more expensive smart televisions and appliances. And galaxy phones. That’s where they make most of their profit.
At this point, about 90% of their customers don’t have a hub unless it’s something that came built into their $4000 refrigerator, and, as SmartThings staff have said multiple times, the typical customer has fewer than 15 devices and never uses any custom code. They’re probably very happy. And they’re the ones that Samsung is interested in keeping happy. And they’re definitely not likely to go to home assistant.
Of course, the people in this forum are not those people. Mostly power users, some with hundreds of devices, most using lots of code and lots of routines. Most With hubs and some with multiple hubs. And while SmartThings is interesting and exciting and bleeding edge a lot of the time, it’s definitely not reliable for that group. Historically.
It can be super frustrating, but we are a small percentage of a small percentage of their customers, and definitely not their target market. Their failures to keep us with an MFOP of more than a few weeks doesn’t say anything about the satisfaction levels of the vast majority of much more profitable customers.
It is what it is. There are lots of alternatives now. If there’s something out there that suits you better, you’ll have options. I just wouldn’t hold my breath waiting for anything to change with how this platform manages change, especially for the edge cases. It is what it is.
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I’m more angry that I gotta log in here to see what’s up. No indication of “hey we know we messed up but we’re working on it”
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Oh yeah, I definitely don’t mean to imply that this form doesn’t rock! The users are so cool! I even was impressed that SmartThings had employees coming by and checking out our Needs
Hey man, I can pretty much relate to you as much as possible with your paralysis. I’m an incomplete quad… Couldn’t move anything for three days straight and was on a ventilator for three months, in the hospital for five months.
I remember waiting for that MRI to see if it was incomplete or if it was complete because you know, that meant whether I was gonna be along the lines of Christopher Reeves, or who knows what my outcome would be as incomplete, which it was luckily.
Boy, the ventilator was scary as hell because you even that you never know if it’s gonna come back. So I needed to get back to school cause I did it when I was 20 and I just immediately switched to left-handed and we just bring my computer. So now I’m left-handed but I can walk and do all that stuff and work out and drive any car but I need to get back in the gym and stretch because time is gone by and you know how that goes… If you don’t maintain it, the pain goes up and you tighten way up.
I put the system altogether myself and it takes me way longer to do it essentially with one hand. I make sure to do it right and it’s like if I can do that, why can’t they just keep this thing running correctly.
I just noticed that I was able to turn on the light after a 10 second delay on the wave. But then it showed that it was off but here I am standing in the garage and the garage lights are certainly on.
I just have an issue because I’ve done tech and IT department stuff and even project management and would never release a new version and let it go live… I would not put it in production until sufficient testing and this kind of thing doesn’t happen.
It seriously is time for a bigger testing and more detailed testing. I rely on this too because between that and just making sure every movement I do is most efficient, I can keep up with people who aren’t injured no problem.
But that’s why it pisses me off so much.
And you are right, I’ve got like 60 devices or 70 I don’t know and it’s going to end up being well over 1Hundred and it’s gonna be insane because I’ll be able to get into API’s through Home Assistant and really connect everything.
It would be interesting because this community is definitely the ones who probably should more be in Home Assistant where they are more in charge of their destiny and others. This one I feel like we have an arm tied behind our back or in my case, one arm that pretty much helps me tie my shoes, but otherwise it’s pretty nonfunctional
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Out of curiosity, what are your other platforms that you would trust your more critical stuff to?
Ditto! I would love to know myself.
Thanks for the reply and I was just beyond aggravated, but I do agree that matter is quite a big deal and like you said, they are one of the leaders in getting it going.
I just see no excuse for Z wave or Zigbee To just crash.
I’m always happy for updates… But if they’re going to render it useless, I’m not so sure that it makes me happy anymore
I did see that they made a feature recently that allowed you to use backup Hubs when there’s goes down.
I’m Almost more worried that they felt the need to to do that because that tells me they are questioning their own reliability. Not a great thing.
And you’re probably spot on… theyjust want to sell those fridges and all that crap, so they could really care less about people wanting the advanced features.
Well, time constraints are the only reason I’m still around ST.
I don’t know what to say anymore
Oh, and my hub says I’m online yet most of the things pretty much don’t work
(edits were for typos)
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