My Contacts - is it back?

Apps & Clients
103

Yup. Had to set my contacts up again. There is a bug report on centercode.

104

Yeah thats probably my bug report lol. Ive tried deleting and recreating contacts with no luck. Did you have support remove my contacts and then set it up again?

105

nope, i was able to get it back using the regular URL change method in the IDE.

106

I donā€™t get Hub Offline notifications anymore but I am getting my other notifications.

107

Same behavior on iOS.

108

yeah its weird, if I set up a SHM alert when motion was detected and did not set any notification settings I would get a push notification. If I set a notification (push and or sms) I would get the sms but not the push notification.

After aggressively deleting and recreating contacts I finally got it to work but its a messy fix.

109

Yeah. Itā€™s been that way for me ever since I turned My Contacts on. I think it is just a bug that isnā€™t going to be fixed because my contacts isnā€™t officially supportedā€¦?

1 Like
110

Just to add here, I enabled Contacts about 8 months back and WAS getting the Hub Offline notifications (I do not believe I have any SmartApp configured to do this) but have a feeling they have stopped since the 19.19 Hub update. Am away from home at the moment but will test properly once back.

111

I am willing to bet that this is an internal message that you donā€™t have any control over as to whether you receive that notification or not.

112

I called Samsung and they said if they disabled my contacts if would fix it but that didnā€™t fix the problem. I gave it a few days after the fix and pulled the Cat5 out of the back of the Hub and didnā€™t get an offline notification. Rather than calling back I just said screw it and decided that itā€™s still better having the My Contacts enabled than being notified when it goes offline and re-enabled My Contacts. I have more control of who gets what, my kids and wife donā€™t need to get certain notifications.

2 Likes
113

Yeah, thatā€™s why I like My Contacts. My wife does not need all the notifications that I want to get and I like getting the push notification rather then a SMS message.

2 Likes
114

Yup, Iā€™ll totally accept a loss of a notification that rarely happens for me (hub offline) in exchange for much better control over notifications that actually happen frequently.

1 Like
115

I added the my contacts the hacky way thru the IDE and my push notifications are all screwed up. :wink: Do you also face the issue where you get the SMS from ST but no sound? iOS.

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116

With the latest update of adding users, does the new feature replace this?

117

no. the latest update just makes it so you can share one specific location with a user. before it would share all locations.

118

Encountered this exact issue when I enabled contacts. Smart Home Monitor instantly switched to contacts, and no longer showed or used previously set notifications or SMS. It was simple to fix, but totally unexpected.

119

How did you fix it?

120

Go through the settings for SHM and redo the text and push alert part.

2 Likes
121

K. Will give it a shot. Thx a lot.

122

I didnā€™t experience that when I setup my contacts.