Multipurpose Sensors No Longer Responding


(Mike Import) #1

I have three Multipurpose Sensors in my home (among several other sensors and switches). One monitors just motion, one monitors open/close and one monitors both motion and open/close. None of them are responding today. The last activity on all three shows the same 17 hours ago. All have been tested a few minutes ago and there is still no response on any of them. All SmartApps have been selected and re-saved with no results. Can anyone suggest what to try next?


(Never Trust @bamarayne) #2

No expert in that regard, but I would pull the batteries for at least 15 min and then replace. Probably reboot my hub while they are out and waiting.


(Bobby) #3

Like @JH1 said, try taking the batteries out for 15 seconds and then put them back in. And follow up with support ticket if that doesn’t solve the problem.


#4

I’m sure that’s very frustrating. :disappointed_relieved: Multiple people have reported zigbee device problems since the hub update on Monday. Best thing is to talk to support.

https://support.smartthings.com/hc/en-us