A couple of days ago I changed the password on my samsung account. I did this through the web browser on my pc when I was logging into the Groovy IDE. I reopen the app on my phone, signing back in with my new password. I notice that most of my devices show as offline, Lifx, harmony, simulated switches, virtual switches, tplink plugs all offline in the new app. The only devices that show as online are zigbee and zwave devices connected directly to the hub.
All my automations were still running correctly. They are all showing up online in the old āclassicā app or through Groovy IDE itās only the new app that is showing incorrectly. Iāve tried re-installing both apps, Iāve reset my router and the hubā¦
Iām a bit lost as to what to do next other than remove all those devices and set them up again which seems pretty pointless when everything is still being automated.
@tech2urdoor, I have seen a similar post yesterday, exactly what you described, generally, except the password change. Let me find it and will post it here.
The person actually was mentioning LIFX, so I guess it is some C2C backend issue.
It definitely sounds like a similar problem. I think the password change was just a coincidence. My partners phone app shows the same devices as offline and she hasnāt made any changes.
Check the status in the IDE. I very occasionally see things OFFLINE in the apps and HUB_DISCONNECTED in the IDE. If thatās the case, a reboot of the hub should clear it up.
The, hopefully related, issue Iāve had for the last three days is that a number of devices show the āwrongā status in the ānewā app tiles. They sometimes show āOfflineā but more often they either show āGetting status ā¦ā indefinitely, or they just have a blank status (it depends on what Iāve been doing to try and restore sanity most recently). The device pages display fine but if they offer automation shortcuts those fail with an error toast, and in the Automations, when you try and add a device status condition, none of the problem devices are shown. Everywhere else these devices work perfectly. Indeed they even show an accurate and timely offline message on the device page if genuinely offline.
At the same time, some devices display and work just fine in the new app. Unfortunately it took me a long while to recognise the pattern because Iāve been messing around with device profiles that possibly arenāt supposed to work anyway. However the pattern Iāve finally recognised is that the devices that arenāt giving problems in the app are the ones that are trying to display the default status, which is whether the device is online or offline (or however it is dressed up e.g. connected). Those that have suitable metadata to make them display a different status in the tile e.g. switch, motion, presence, button, work just fine.
I donāt suppose you can relate to that pattern can you?
When I see this, going into the room and back out fixes it for all devices showing this, even if they are in other rooms. Itās like a total refresh happens.
Thatās my issue currently!! They are constantly āgetting statusā or whatever it is, and then if I tap a device, they flash āofflineā and then online and then offline and online and so on forever.
Itās insanely annoying because I canāt tell if thatās whatās preventing me from working on my automations or if itās something else. Iām dying for an app update that fixes it.
I used to have that but I havenāt noticed it so much lately. What I am talking about here not only doesnāt get fixed like that but survives phone reboots, hub reboots, app restarts, app cache clears, app force stops, app reinstalls, changing to developer mode, changing out of developer mode, device handler updates, device updates, device updates with changes, device profile pushes, device repairing, device removal and reinstallation, metadata changes, and so on. The only thing that fixes it is using whatever metadata is (or isnāt) required for the tile status to be based on something other than the connection health. Then it can get the status and it all works.
Up until late on Monday evening (UK time), I had tiles showing the device health whether I liked it or not. By early Tuesday morning it had stopped working.
Iām having this same problem. Iām using the new ST app, as my SmartThings account was migrated previously. The old app doesnāt work for me anymore.
Devices and hub say āofflineā and are similarly unavailable via Alexa. But the light on my v2 hub is solid green, so all is well. Groovy IDE is showing devices as having been accessed within the last few seconds or minutes. SmartThings says all services are functioning normally. But my system is completely down.
Any ideas? Iāve rebooted the hub several times, no joy. I even changed the port on the hub as well as the cable before I realized it seems to be the app thatās the problem. Thank you!
Guess Iāll need to wait a bit until I can control my Amazon smart plug using my Google Assistantā¦
(via a virtual switch, also, I donāt have a hub yet, if that matters)
I tried this twice, and it did not help. Everything is online in the IDE and old app, but all Zigbee devices and my two Z-wave locks + hub are offline in the new app.
Since I changed my email account, my hubs and devices show as offline in the new ST app. I can still control devices in the classic app. I have rebooted and checked that the email in Groovy is the same as my login email. No luck the new app shows everything offline. Any suggestions?
