I’m in US and my mom is visiting me from China. To help her use my smartthings, I downloaded Smartthings app from Chinese Apple App Store. After entering my email address when login, the app page redirects to “account.samsunt.cn” and shows “Continue with email@example.com. Applicable service: Smartthings IOS”. And after clicking “AGREE”, the app login to a blank page without anything else.
At first I thought this is because the app was download from the Chinese App Store. So I deleted the app, switched her app store account and re-downloaded it from US Apple App store. Also the location of the phone setting was switched to US and the browser history/cache was cleared as well. But when I tried to login again, I eventually got the same blank as before. Tried a couple times without any progress.
I also tried to log out smartthings app from my own iphone (not my mom’s above), and then re-login, everything just works fine though.
This is so frustrated and please help. Thanks