Missing icons in smartthings classic app after recent update

A lot of people suffer from missing icons in smartthings classic app after recent update.
I think the problem is from http/https policy.

Due to recent update of Smartthings classic app, along with new policy of android WebView of only allowing https, (except explicitly defined)
Icons do not appear in deviceTile in smarttings classic app.

For example, st.secondary.refresh is the frequent used icon, which is actually redirected to http://cdn.device-icons.smartthings.com/secondary/refresh.png
Since it is http, not https, the icon does not show in device tile.

Please fix this problem. Please the document below regarding the android’s policy
https://developer.android.com/about/versions/pie/android-9.0-changes-28#tls-enabled

2 Likes

I would recommend reporting this to support@smartthings.com so they can investigate it. What version of the ST client are you using? I’m seeing mixed results here, working on many but not a few.

1 Like

I’m using smartthings classic ver 2.18.1 build 561929
on Galaxy Note 8 with android 9.

I’ve sent the email about this topic to support@smartthing . com

I already reported them 1 month ago but no news so far…
I just followed up with them providing the link to this thread. This is just not ok, even the standard ST devices don’t show anymore the refresh. Not even talking about my thermostat that hides now the heating mode and plus minus and oblige me to go to the event view to know what mode I am on.

Jan 12, 10:20 PM MST
"
Hi Philippe,

Thank you for contacting Samsung SmartThings Support.

I understand how frustrating it is. Please accept our apologies for the inconvenience caused due to this issue.

Our team is currently working on it and I hope an update with the fix gets released at the earliest."

Yes. Fixing the problem by adding https to the icon server won’t take long as 1 month.
Please fix the problem.

For what it’s worth, my list of available icons has always been empty since about August 2018… I just gave up attempting to assign an icon. I just checked and the list is still completely empty,. Classic v2.8.1

On my side, my designed icons stored on my github display well but indeed, github icons are refered by a https url in my DTHs.

Since the CDN doesn’t have a valid https certificate, does this work for you?
https://cdn.device-icons.smartthings.com/secondary/refresh.png

No. The link raises certificate error message in my mobile browser and when I use that url in deviceTile, it does not work also.

1 Like

© 2019 SmartThings, Inc. All Rights Reserved. Terms of Use | Privacy Policy

SmartThings; SmartApps®; Physical Graph; Hello, Home; and Hello, Smart Home are all trademarks of the SmartThings, Inc.