Missing devices: Classic app versus new app

[jlv]

@Newwwb

I cannot even see my mobile presence in my devices.

Here’s an ugly kludge to workaround that misfeature.

How do I know who’s is at home and who’s away?

Here’s how I just worked around this misfeature of the new app. It turns out that the Simulated Presence Sensor (SPS) device does show up in the new app. Only the Mobile Presence device is hidden. For nearly 5 years I’ve been using the Everyone’s Presense to set a SPS called Anyone Home to Present if, well, any of us are home. And that SPS device shows up in the new app! I added another one just for me and now my presence shows up in the new app. [image] First, create the new SPS device using the IDE: To add the SPS, open the IDE (account.smartthings.com), go to My Devices, click “+ New Device”. Give it an appropriate name (“John Doe SimPresence”). Give it a unique Device Net Id (I used “sim-presence-3”, since I already had 2 others). Set the Type to “Simulated Presence Sensor”…

[olengibson (Olen L Gibson)]

Fortunately, I took your guys advise and did not perform the migration. I took the approach of manually setting up everything in the new app and creating my automations from scratch. This allowed me to use both apps, but I noticed that the new app would get tripped up some times. I have had to restart the integrations and I noticed the name of devices resetting back to their original names. Never happened on the classic app… smh.

[964kevin (Kevin)]

I’ve had my issues escalated, and the support desk have no real clue as to the problem, except going through a standard routine of resets, etc etc. I can actually add rooms, devices etc, but they just refuse to show in the apps. I can view them online via the interent and do stuff, but thats hardly conducive to a smart system. Ho bloody Hum.