And now this migration has made my perfectly running smart home fall apart. I depended on SHM integration, device handlers and not only that, the much better, cleaner app in Classic. What a frustrating let down this has been and the timing couldn’t be worse.
Directly after migration I suddenly had TWO locations (I dont), with my devices being randomly spread out between them.
It is not possible to delete the one I dont want.
Now, one day later, all the devices in one of these locations have disappeared and NOT reappeared in the other one.
I have written smartthings support twice but have been utterly ignored until now while my lights are going on and off at night randomly.
That’s GREAT! I just migrated and can see everything in Classic and the IDE and nothing in the New ST app. YAY! I knew this wasn’t going to be good. I’ve emailed support and got nothing as well. NOT A HAPPY CAMPER! Hundreds of dollars of stuff useless in .01 seconds.
Send a note to firstname.lastname@example.org with the email address associated with your SmartThings account. There is an edge case where certain configurations are not automagically syncing into the new app. Support has super powers and can almost always force the sync through.
Unfortunately so far more reviews available that support has zero clue about what is happening, and they will ask you to reset your hub at some point.
Not to mention, if you are from the UK, then they will not even poke your ticket (of course they could forward it to the UK support queue, but they tend to not…))
I am missing items on the new app as well and I can no longer use the old app as it has been migrated. I have also noticed that the automation’s do not run as smoothly and are inconsistent in completing. I have enjoyed smartthings for a long time however this new app seems to be either a significant step backwards or released too early and now for those of us who have spent thousands upon thousands setting up every aspect of their home, well we are buggered.
Please Samsung, allow us to migrate back to the old app because I did not sign up for this headache. I mean for goodness sake, I cannot even see my mobile presence in my devices.
You can continue to use the old app until it is shutdown in October. Once your account is migrated, some things in the old app are no longer available (SHM, Routines), but the app itself continues to work.
Fortunately, I took your guys advise and did not perform the migration. I took the approach of manually setting up everything in the new app and creating my automations from scratch. This allowed me to use both apps, but I noticed that the new app would get tripped up some times. I have had to restart the integrations and I noticed the name of devices resetting back to their original names. Never happened on the classic app… smh.
I’ve had my issues escalated, and the support desk have no real clue as to the problem, except going through a standard routine of resets, etc etc. I can actually add rooms, devices etc, but they just refuse to show in the apps. I can view them online via the interent and do stuff, but thats hardly conducive to a smart system. Ho bloody Hum.