Meross linked devices goes offline

Devices & Integrations
#1

Hi,

I have a linked service meross to my Samsung smartthings hub v3. All devices keep on getting offline after couple of hours. I have to add them again or i just go to settings and open the linked services and click on meross, that also make the devices go online again.

Hoping someone can help here. Thanks.

#2

Next time it occurs, login to My.smartthings.com and see if it reports offline there as well. If it does, you may want to contact Meross support to report the issue.

What region are you in?

1 Like
#3

I am in Germany