Just curious if anyone else is experiencing sync issues between Meross and SmartThings recently?
If I control Meross devices through the Meross app or Homekit, the device status is never reflected in the ST app. I do get the proper status in all locations if I control the device from the ST app.
I can go to Linked Services, click Done and the proper status for Meross devices is reflected in the ST app. But further changes made to devices from the Meross app, Homekit or other does not change in the ST app again. So basically, I am not seeing the correct status of Meross devices reflected in the ST app when a change is not made from the ST app. So it messes up some Routines.
RBoy
(www.rboyapps.com - Making SmartThings Easy!)
5
I know of one related issue with Meross integrations, if you have two SmartThings phone or accounts link to the same Meross account, it breaks one of the integrations because apparently the callbacks gets messed on Meross’s side according to one of the engineers I spoke to.
You can only use one OAuth integration at a time for each Meross account. If it gets cross linked the only solution is to erase all integrations and then reauthorize it once.
I have a number of Meross switches and plugs, and just installed the three door garage opener. I have no problem with the updating in SmartThings. Yes it updates faster in the Home-kit app, the Meross app. Just a slight delay in SmartThings.
Anyone tried to add a Meross device lately? I have about 7 already installed and looking to add more but get stuck at the select location screen and it just sits.
Interestingly enough I went to the IDE to see if there was some way to force it and while it is getting stuck it seems as if it is processing on the back end since all devices are appearing. I just never thought to look since it was hanging! Thanks for responding and for the record iOS. Yes I had tried force quitting and am still not getting past the hung location/room screen. I will keep trying and then reach out to ST if it still persists.
I could scream! Support had me delete the account link to Meross. So now I have removed all access to all the old devices!!! “Sorry about that. I will escalate and we will hear back in 1 to 2 days.” Great thanks for leaving me in a worse position then when I called! Stupid me for not trusting my gut!
I only wanted to report it too! Unfortunately because it hangs it is not pulling anything over which renders all the devices useless for automation and voice control. Only means for use is through the Meross app. Can you hear my sobbing?!
I have had this once or twice with my Meross devices when it turned out that the Meross app was telling me the device needed a firmware update. It seems like it then would not communicate with smartthings about that device until it was updated, although it would continue to work in HomeKit.
Anyway, if you haven’t already, I’d suggest going into the Meross app and looking at the details for each individual device just to see if there’s a firmware update pending.
Great thought but I found a workaround! I was able to re-link using my iPad. Ughhhhh…I am so spoiled…two days without it and then the thought of waiting on Samsung had my blood boiling! Thank god I didn’t stop noodling! Thanks guys!
Meross is supported through the official Meross integration. It is already using the new architecture. Anytime you see Placeholder for Devices in IDE… you are good to go!
This is meross cloud security team contacting you.
First of all, thanks for choosing meross products and we hope that you enjoy smart life with our smart products.
Recently our cloud security system has noticed that your devices are communicating with the could server at an extremely high frequency. We consider these behaviours abnormal and are concerned about the security of your devices.
Due to the security concerns and the intent to avoid any further potential damage, we will terminate the cloud services of these devices for now to protect your devices.
If you are sure that your devices are safe, NOT hacked, and are performing as expected. Please first lower your periodic request rate to no more than one message every ten seconds and then send an email to <support@meross.com>. We will resume cloud service for you within 24 hours.
For the safety of your device and personal data, we suggest you to use meross app to manage your devices and DO NOT use any other third-party platforms. Please note that any abnormal high cloud request frequency will cause cloud service termination again.
Should you have any information you would like to provide us with or you would like to offer us any clarification, please contact us within 24 hours.
Only while you are having this extraordinarily high number of transactions, I think. It sounds like they want you to figure out what’s going on with that first, for your own security.
And I would expect they would be fine with you using the HomeKit integration, which runs locally.
But mostly they want you to figure out what’s going on right now.
“Sorry about that. I will escalate and we will hear back in 1 to 2 days.” Great thanks for leaving me in a worse position then when I called! Stupid me for not trusting my gut!
