@mikescags Mike, Glad you found it! It really is interesting (not in a good way) that quite a few of us have had a sudden problem related to sensor configurations (stored in the cloud) that have suddenly changed. Matthew has been great for a front-line support advisor and has hung in there and gone to bat for us collectively.
On the Iris sensor issue, I’ve found @krlaframboise Kevin’s Simple Device Viewer to be extremely helpful in seeing when things last checked in, TRUE battery level, etc. Huge kudos to his work on it:
Here’s the community release page: [RELEASE] Simple Device Viewer
Hope you find it helpful too!