alexsemi
November 20, 2015, 1:13am
1
Before I start re-configuring, removing Honeywell thermostat from the system and adding it back - is support interested in taking a look at it?
alexsemi
November 20, 2015, 1:20am
2
Actually, rebooting the thermostat did the trick. Probably not even ST’s fault.
It’s very possible, but support does not monitor these forums. You need to write to them to start a ticket.
If you’re in the US, you can just write to support@smartthings.com
Or click on the support link at the top right of the community page.
You may find this interesting if this is the type you have:
I am new to SmartThings and recently installed two Honeywell YTH8320ZW1007/U thermostats. One works fine and the other shows “Communication Lost”.
If I pull the thermostat from the wall and re-install, it will work for a little while and then quite. The thermostat is probably only 25 feet from the hub, so it should not be a range issue.
I have also tried:
Remove the device from the hub, re-setup
Resetting the panel (remove from wall, pull battery)
Should I return thermostat and get another. The problem with Smartthings or the thermostat?
Thank you.
Phillip