Losing comunication with Wemo Switch

I have a Smartthings hub in the latest firmware version. Every 4 or 5 days It loses communication with my Wemo Switch. Every time this happens, I need to go to Wemmo Connect app and deselect the switch, apply changes, select it again, and apply changes to get it working again.
I would like to fix this problem. Any suggestions?


Does it lose connection with the native WeMo app as well, or just SmartThings?

I’ve heard lately that assigning them static ip addresses solves a lot of issues. Do you know how to do that with your router @Francisco_Blanco?

I’m planning on doing it someday soon.

Wemo app continues working fine.

I’ll try with static IP. Thanks for the sugestion

@keithcroshaw Do you mean to setup a DHCP reserved IP based on mac address? If so, I’m curious how this really helps the issue since the IP address is still acquired by DHCP. I understand DHCP leases don’t necessarily change IP addresses unless the node has been offline for a while and the lease expired. I’ll give it a try anyway with my Wemo Switches, however I believe [today] there is another issue on SmartThing’s side. Support said the engineers are now aware and working on it… specifically the inability to add new Wemo switches today.

I saw some people say they had luck doing that. I tried but too found out that there was no way to assign ip addresses manually. At least without 3rd party apps.

Update: my Wemo switches now work! I don’t have confirmation if the issue was truly fixed on their side or not, but suddenly the app discovered and happily added my switches. Yes, they toggle on/off, hence they now work. :smile: Thanks, Support!

The question isn’t really is it fixed, it’s how long will it stay fixed…

Just heard from Support. They have an updated Wemo App. I posted the instructions from support on how to update.

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