Logging into android classic app not working on some devices

(Rodney Butler) #1

I use the same log in to log into my cellphone and samsung tablet and everything is fine. Using the same log in to another tablet that I use for remote controlling that is mounted on the wall, and it is not working any more. I even went as far as trying to reset password and never get an email to do so. I have submitted a support ticket and got a response to contact classic smartthing, but there is not contact under classic. Seems there is no support period. Is this just me or is someone else having issues?

(jkp) #2

SmartThings or Samsung account? Have you tried to select New User when you login and then choose the appropriate account?

(Rodney Butler) #3

Smartthings app, and I am not a new user. I have been using this app for 4+ years. And I don’t have issues with the same log in on other devices, so why this one?

(Jimmy) #4

Is it an Amazon Fire Tablet? Have you recently Been migrated to a Samsung login?