I have 2 Linear GDZ00Z-1 openers on doors in my garage. They have worked well until about 3 months ago. Neither will respond, nor show up in the IDE. They are about 20 ft from the hub (v1) and 6 ft from a smart plug that never loses contact. I have moved them to within 3 ft of the hub, repaired the z-wave network, rebooted the hub, and they refuse to show up. I can’t device exclude them because they don’t appear, and a general device exclusion doesn’t work (or seem to) either. About 2 months ago I got them to general exclude by trying multiple times then re-add, but they both dropped out of sight after about 2 weeks, never to appear again, no matter what I do. Are they toast? Any ideas? All thoughts greatly appreciated.
Linear Garage Door GD00Z-1 Failure
Try resetting them by unplugging and replugging their power cords. I had a similar problem after about a year and a half of flawless operation of my opener and resetting it corrected the issue.
Thank you for your reply. I neglected to say that I have done that several times, leaving the units unplugged for about 20 minutes while I located them closer to the hub. Unfortunately, they didn’t respond. I do appreciate your help.
My bad. I misread your post and thought you moved the hub rather than the openers.
Try the following in this order
- Reset the device
- Exclude the device (general exclusion)
- Reboot the hub
- Change device antenna direction (rotate the mounting angle)
- Try to pair it
How long have they been in service?
Thanks to RBoy and TonyFleisher for responding. I have done what RBoy has suggested several times, assuming resetting the device means unplugging-waiting–replugging. The devices have been moved to within 4 ft. of the hub (v1). They will not respond to a general exclusion in any way, nor do they respond to a pairing attempt. They are both about 4 years old, bought at Lowes.