Kwikset deadbolt keypad doesn't always work


(Blair Dee) #1

Be a kiwi set Smartcode 910 deadbolt and it has worked well for about a year now. For the past couple weeks though they keypad has been acting flaky. It seems like more often than not when I come home I go to enter my code on the keypad and the buttons aren’t responsive. They don’t light up and they don’t beep. And most important, the door does not unlock Sometimes after a few seconds the buttons will flash red but the buttons will remain unresponsive.

Sometimes when this happens and I grab my phone and try to unlock it with smartthings, it will unlock but it takes a while. Maybe I p-60 seconds.

Any ides what could be going wrong here?


#2

When did you last change the batteries?

Keypad failure is almost always either low battery power or actual device failure. It can be something as simple as a connection having come loose. It’s rarely a network problem.

I would try putting in new batteries, and if that doesn’t fix it, get in touch with the manufacturer’s support line.


(Blair Dee) #3

I changed the batteries about 3-4 weeks ago. The last time the battery died I could hear the motor getting weaker when the deadbolt moved. It seems to be operating with full force at the moment. Maybe the wire came loose?


#4

Could be, that can happen. I’d talk to Kwikset support.


(Ammon Fife) #5

Did you get any resolution? I’m having the identical problem after fresh batteries.