I am having the exact same issue. I’ve tried every type of pairing option. The hub DOES recognize there is a zigbee device and it does successfully pair. However it has no idea that it is a 910 kwikset lock. When I did this with the Zwave version of the 910 contemporary it worked straight away.
I’ve already gone through multiple iterations of pairing and un pairing as well as even swapping the zigbee card into the original zwave lock I had after talking to kwikset as another troubleshooting option.
If you read in the smarthings options it calls out 910 “Touch screen Electronic Deadbolt” (Zigbee).
THat is not the CONTEMPORARY 910 Zigbee…
There is a “Kwikset Contemporary Dead Bolt” option however this is for zwave…not zigbee.
SMART THINGS: Are you sure you have the correct profile for this lock? Also you need to change your naming because right now it is confusing as it says the correct lock but doesn’t specify z wave or zigbee.
I would really like a solution to this issue so I don’t have to return my lock (yet again…zwave range was poor hence why I switched to zigbee).
NOTE: I spoke at length via email and chat with “Christopher” if you want to dig up further history on this.
(Smart Things v2.0 Hub)
NAME: 910 SmartCode Contemporary
MODELNUMBER: 910 CNT ZB 26 SMTCD CP C4 HA1.0