I just installed (actually just assembled so I could test) a second Kwikset 888 lock in my home. Everything seemed to go fine during install except I did get an error after success that stated “Some security features not supported. Your device has been connected, but it isn’t using the highest level of security. Use a newer Z-Wave device for the highest security”. (I added this in case it has relevance to my issue).
The problem is, when I look at the lock status icon on phone in smartthings app, it is stuck trying to get the status of the lock. Also I can’t control the lock.
I have Excluded and reinstalled several times with the lock within inches of the hub but no change. I did go through the process with live logging turned on and I have a copy of the Live Log if needed. I can see updates every few minutes but no errors. I am using the Smart Things App on Samsung S9 phone. My other identical lock get status updates just fine. I have rebooted the phone with no improvement. Also the hub.
I looked at details of the lock and see the firmware is not as current as my other working lock but not by much 4.71 vs 4.79. For the Status it shows “online” and for Current Status is shows “Scanning”.
Network Security Level shows ZWAVE_SO_LEGACY
Hub is M/N IM6001-V3P01
Does anyone have any ideas of what is going on?