I’ve tried both ethernet and Wifi. Nothing seems to be working.
Any help would be greatly appreciated!
The message when I hit the ? is: “Your hub hasn’t been reset correctly. Check the instructions below and try resetting your hub again”. (I’d attach an image but can only attach one). These steps did not help.
Some North American and European users may currently be unable to add the SmartThings Hub 2018 model, receiving the error “Hub not found.” We are currently investigating and will provide updates as available.
Posted 9 days ago. Jun 11, 2019 - 15:01 EDT
there is also another thread where you may want to read and post your experience…
Thanks, you are impacted by the issue on the status page. Please contact support and let them know what version of Android you are using and they can assist you. Or if you have access to an iOS device you can onboard via that as the bug is with the current Android app release.
As I understand it, there is an effort to patch the issue but customer support can provide you access to a workaround. If you contact support with your Android OS version, they should be able to assist further.
According to the ST status page, the fix should be coming out very soon.
This issue appears to have only impacted customers with SmartThings Hubs and the last version of the Android mobile app. We have released an Android update (version 1.7.34-26) to correct this issue. This update is rolling out to all users over the next couple of days and we will monitor error rates to confirm the issue is fully resolved.
Jun 25, 12:30 EDT