Issue with v3 Smart Hub - Please Help!

Devices & Integrations
1

Hi Guys
This is my first post so please bear with me.

I have the ST v3 hub and initial setup was flawless, I have a ST motion sensor connected which works fine too.
Recently however , I have noticed that the hub does not appear in any room on the app even though the motion sensor is still connected to it.
I have tried to reset the hub on numerous occasions but in the process, where it asks to can the QR code in the hub, it fails.
I have a feeling it is failing because the QR code is still somehow stored somewhere and therefore not allowing it to be added again (why would you)…also, when I try to add a new device it says I need a hub installed first so I just go round in circles.

Can someone please please shed some light as to what is going on please as it is driving me crazy!

2

You may want to read the support article on resetting a hub to see if that helps. Also, check that you do not have multiple locations. If none of the above helps, please contact ST support for assistance :slight_smile:

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3

Assuming you’re using the new ST app, if the reset procedure by @jkp doesn’t work you may need to contact ST support to reregister the code and then re register it. This only works with the new ST app.

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