Hello all! I was a long-time Iris user, with a number of different connected devices throughout my home. I bought one of the Smartthings/ADP hubs in an effort to migrate everything over, and it’s been a mess.
Perfect example - I have two of the exact same Iris thermostats. Tried to get each of them paired - one immediately connected, and have tried the other for days and can’t get it to pair for anything. This is even after taking the hub within feet of the device that won’t play ball.
My biggest issue though is with this GE in-wall switches. Most of them are either model ZW4001 or ZW4005 (with one dimmer and two fan controllers sprinkled in there). I have 12 of these around the house. There is absolutely no rhyme or reason as to what will connect and what won’t. One switch immediately connected. Another connected while I was on the phone with a Smartthings rep (yet none of the others would), and another randomly showed up a couple of days ago. I’ve had three 1 hour + calls with a Smartthings rep, and nothing is working - we’ve tried turning the switches off and on while Smartthings searches for them, we’ve tried re-setting them by pressing on 10 times, we’ve tried repairing the Z-wave network…you name it. The overwhelming majority just will not pair.
I disconnected all the switches from Iris before I tried to pair them with the Smartthings hub.
I’m at my wits end because my Iris system worked perfectly for six years, and how I have a mess on my hands. ANY insights on what I could do to save this would be greatly appreciated! Thanks!