Iris contact sensor pairing

iris

(Graham Boone) #1

I’m hoping someone can help me with pairing a 3320-L Iris contact sensor with a V2 hub. I’ve tried the sensor factory reset, powering down the hub for a whole day, setting the sensor next to the hub, etc. When I run discovery it simply isn’t found. The sensor is definitely on and blinking for pairing. I noticed in the hub log that it only says “z-wave discovery started”. Should it also specify zigbee searching? Or is that implied? I’m of the understanding that the Iris (purple box) sensors pair freely with V2 hubs. I saw code for a device handler, but most of the topics I see on this subject allude to out-of-the-box functionality.

I’ve gone through all the topics I could find on this. Any last ditch ideas would be appreciated. I hope my hub isn’t having zigbee issues. I don’t have any other zigbee devices to check this though. Is there any way to verify that the zigbee module in the hub is actually working?

-Graham


#2

More likely it’s just a defective device. If you read the threads on this model, you’ll see that a fair number of people have had to return some of them. I know one community member reported that about 20% of them were defective, although that was higher than other people were seeing. But just exchanging at the store for a new one solved the pairing issues for many people. So I’d consider doing that as a next step.


(Graham Boone) #3

Off to Lowes then! Hopefully ones that do work will, um, keep working! I
appreciate the response.


(Jordon) #4

If you look for a Samsung multi sensor it should find it that did the trick for me


(Chris) #5

I had to return one that wouldn’t come out of Demo mode and was eating batteries like crazy. The other 9 I’ve purchased have been fine. Once I start discovery I open and close the sensor several times until it’s found by ST, haven’t had any issues yet.


(Graham Boone) #6

Well I grabbed a fresh one to experiment with, same problem. Tried turning off my 2.4ghz wifi to eliminate the chance of interference, more hub reboots, and tried different sensor searches. I might have to swap my hub after all. I think I’ll get a SmartThings branded zigbee sensor tomorrow just to make sure I’m not going insane.


#7

I’m sure that’s very frustrating. :disappointed_relieved: If you report it to support, they can check from their side and make sure your zigbee radio in the hub is operating.

https://support.smartthings.com/hc/en-us


(Jimmy) #8

Yeah, shoot an email to support. They should pair without any hassle. Do you have any other zigbee sensors?


(Graham Boone) #9

Well I’m a boob. I thought my proximity to the router was an issue (I had turned off 2.4ghz to test that theory), but I think it was my hue hub making things cranky. I put the smartthings hub in another room via long ethernet cable and everything started pairing, Iris and Smartthings. Occams razor I guess! I probably should apologize to support for my cranky email…