IOS Dashboard/Home: won't ARM

[angelotrivelli]

I noticed this weekend that I can no longer “ARM” smartthings from my iphone app.

When I touch “ARM”, it just gives me the swirl animation on the arm button but then never does anything. When I close the application and come back it is still in “DISARM” state. This occurs regardless of whether I am at home or not, regardless of whether I’m on wifi or not.

The sensors still work and are updated-- I can see the updates on the “Dashboard / Right Now” display, I can toggle things like the outlet and turn on/off my sonos.

Using version 2.1.0 (1247).

I tried logging out and logging in again-- no luck.

What else can I try? Is there any way I can find out what might be wrong here? There’s no cues or messages that help.

[Mr_Lucky (Bob)]

I had the opposite problem - couldn’t get it to disarm. Total shot in the dark here, but if you are using phones and/or presence sensors to change arming status, here’s what worked for me, and might possibly help you:

UPDATE: Recent SmartThings User Experience & Platform Performance

I don’t know if this will apply to many people, but here’s my experience… Yesterday for the first time during the ongoing outage, I experienced a SHM failure. It wouldn’t disarm and kept setting off alarms. I opened a ticket, and as a workaround in the meantime, removed all sensors from SHM configuration (so it no longer mattered that it didn’t disarm). Today I noticed that the house was also stuck in Home mode when no one was there. Attempting to manually switch mode via smartapp or Goodbye routine had no effect. Then I remembered that I had a virtual presence sensor as part of my “when someone arrives” scenario, that is used only for testing. I hadn’t touched it in weeks. Once I toggled its state, everything started working normally. That is, SHM disarmed, and when I manually toggled Go…

[angelotrivelli]

Thanks,

I just had a chat with customer support and was told this (my issue) was a known problem and that there’s an update scheduled today to address this.

Fingers crossed.

[Mr_Lucky (Bob)]

Good! I knew about the planned update, but hadn’t heard anything more recent than 3/25.
http://status.smartthings.com/

[Senorjeem]

As of right now, my system, won’t arm from the dashboard either. I hope there is a fix soon. I cannot get the Schlage door lock to report its status correctly on the dashboard either.

[angelotrivelli]

Since yesterday I’ve been able to ARM again from the Dashboard/Home.

To be clear, I did uninstall the application from my iphone and then re-install it. When I did that it worked-- I was able to ARM.

Not sure if it was the re-installation, the smarthings update, or both. Just my observation.

-AT.

[angelotrivelli]

Nope.

I take it back, while I am able to ARM/DISARM two of my door sensors now did not detect an intrusion. These have previously been very reliable.

Hope this gets resolved.

-AT.

[angelotrivelli]

Turns out, one of the door sensors had a dead battery (0.5V when I measured with a voltmeter). Removing it from my sensors list, replacing battery and adding the sensor like it was new resolved the problem.

Now everything is working normally again, but I am worried about how this thing handles dead batteries and multiple issues popping up at the same time.