The problem started well before the latest iOS app version was released. I don’t think this is an app issue, but something server-side.
Add me to the list of those completely infuriated by this bug and the silence. I was just telling someone a few weeks ago to buy into SmartThings, and today I told them to just forget it due to things like this. I’ve had it. My non tech-savvy wife has had it.
I just had to re-enter email and password. I probably have to do it every 2 or 3 days if I go into the App. I have avoided using the App because of that. Nice if this could be fixed! I also have about 10 lights that turn on and off on a set schedule and noticing that not all the lights turn on consistently either. Would love a fix for both of these things! Thanks.
Hi folks - beyond my “me too” post about the log-out bug, I would also like to echo the desire for fingerprint / Touch ID support. I happen to be on the iOS platform so that would really be great.
Just received an email that a platform update is coming this Thursday; while that is targeted toward the hub rather than the mobile app, I wonder if there is any connection or relationship here?
Hub software updates and app updates have not traditionally been done together.
Bump. Same issue. Driving my pregnant wife crazy, as her presence isn’t triggering routines because she’s logged out daily.
This is really disappointing, and something that should be caught in test before hurting consumers. You guys need more testers? I’m sure some of us would volunteer to ensure others don’t have terrible experiences.
At this point I’m tempted to give Wink a try. I have one of their hubs collecting dust in a closet. I know it isn’t nearly as robust as SmartThings, but at this point I’d settle for something that actually works.
I am surprised by 2 weeks with no re-assurances by smartthings that they even recognize the issue, have a solution planned, in production, ready to roll out, or rolling out. Nor even an explanation of what exactly causes this issue, temporary workarounds, etc!
For almost 26 hours my wifes phone seemed to track her presence fine, and then it broke again. What are the factors?
I have an internal build that hasn’t logged me out in a while. So there’s progress being made . Now if we could only get the Apple Approval process to be shorter.
Sorry @slagle I didnt see this post. Is there any chance you can explain what the logout issue is (if we can reduce the factors cause it to happen) some have identified widgets are an issue, but others have never used the widgets.
:Mumbles: stupid apple, stupid updates, stupid rollout, stupid process.
Thanks
Nice way to deflect the issue :). Seriously, this problem has haunted the iOS mobile app for a good 6 months and now has gotten worse. Apple has an emergency update for bug fixes like this so I hardly doubt their approval process is to blame. TouchiD has been out for 1.5 years now and ST has yet to implement it which would at least minimize the pain here. Implementing TouchID is very little development work.
Just request an expedited review - it’ll take less than a day. If the issue is caused by a system framework bug you have to work around you should have zero problems to get your request approved.
Life360 was useless for us. If my wife and I left or came home together I would get recognized about 10 minutes before her. No amount of reinstalling, playing with setting, resetting smartthings fixed this issue. My phone’s geolocation has been the only consistent method in the ST app.
I can deal with having to log in, but having to reselect widets and apple watch routines drives me crazy. It’s almost daily. Please fix asap.
Having to log in constantly is one thing but my iOS app has become more and more unusable. I try to load a page and get the spinning cursor which last an eternity. Then… “Page failed to Load”. Error. I then revert to my trusty android which works till… “Unspecified error has occurred”. Is there a Windows app?
Out of curiosity - how many people are using SmartTiles in addition to the SmartThings app?
I’ve had this problem intermittently for months, and extremely frequently in recent weeks.
I know that there are issues with the IDE logging out if SmartTiles is open in the same browser - I have a hunch that this is causing the log-out issues we’re seeing on iOS.
Nope. I get logged out of the iOS app without SmartTiles.
Hello - good hypothesis, however I’m not using SmartTiles and still get logged out of the iOS app quite regularly. Perhaps there is a corollary connection in there somewhere, but my scenario is a simple one of getting booted from the app.
And for kicks, another shout-out for TouchID support, because it’d be a lot easier to log back in every time… and yet, of course, my overall preference would be to fix the logout issue first, so my need for TouchID would decrease…
Today I am totally locked out of ST app it asks to loin then when I try it says Network Connection issue. I also went to the IDE web page and it shows for my Thermostat Internal Network error. I am really sick of this. They fix one thing and break six others. I finally have WeMo working perfectly but I can’t get into my own IOS app.
Same problem here. I’m guessing their database maintenance really borked things. Things seem to get worse with every upgrade or maintenance window. Smartthings use to be good… But lately it’s just gotten bad… Like Manitowoc County Sheriffs department bad.