Getting tired of re-logging in. How do I STAY logged into the iPhone App ?
On other iPhone apps that I have, there is usually a check-box that says something like, “Stay Logged In”. I don’t see that with the Smart Things app. How can I remain logged in?
That’s odd… You should stay logged in even if you force quit the app. You can try un/re-installing the app to see if it helps…there’s not a lot of troubleshooting you can do on iOS in general so you may want to hit up support@smartthings.com if reinstalling SmartThings doesn’t get you going.
noticing this same issue with iOS lately. having to re log in often.
My wife faces this ever since 2.04. Would log a ticket but given the lack of response we decided mentioning it here is as valid as anything. I will sometimes have to relogin, and its completely random for me, but absolutely consistent for her on iOS9 and 6plus.
I am still within my return time frame at Amazon. So I may simply return SmartThings. I have over 100 apps on iPhone that use a Password, NONE of them ask for me to repeatedly enter my password.
Thanks, I have done as you suggested. I will report results back later.
I did, what a hoot!
Below is in part what I received from their robot.
“We have a number of new and old users alike that have contacted us with questions. Between our new Hub, new mobile experience, and the tremendous excitement around what SmartThings is doing, we have a sizable backlog of requests.”
I won’t insult anyone’s intelligence by translating what this really means. I’m just shocked that they would think they are fooling anyone.
I have done this. I still find that I must re-login to the app about once an hour.
Are there any settings concerning remaining logged in?
I can’t even log in anymore. Changing the password didn’t help. Can get into the dev site, but locked out of app.
I’m hoping this is a sign of SmartThings working on some security issues they have with long lived access tokens, etc. It’s been a sloppy situation from the start.
Of course, it’s a shame that they have to experiment with this in the production Customer environment… If I’m even guessing right.
The ONLY way I am able to use the not-SmartThings app is to turn iPhone off totally. Then, turn iPhone back on, SmartThings will then except my password. Very frustrating, not much fun at all.
I am using Control4, Lutron HomeWorks, and the Revolv Hub with ZERO issues.
I too am having an issue keeping logged in. However, it’s still a far superior l system than what I was using with wink before hand.
I know SmartThings is working on a new app, hopefully this issue will clear up and they will bring our dashboard back.
Loving my ST in both my homes.
I agree, I continue to have the same issue. Started with 2.0.6 app release and was hoping for a fix with today’s release of 2.0.7, but no such luck.
A few hours ago I received a reply from SmartThings support. They have acknowledged this bug. They claim to be aware of it, and can duplicate it, and are working on a fix.
I’m happy that they have acknowledged that this is a real issue. Hopefully, it will get fixed soon.
Good to know. Thanks
goodness i never got that in my responses but that was a while ago so they prob were not aware just yet. glad to have it confirmed their on it.
It’s getting fixed in iOS 2.0.8 due out in a couple of weeks. I’ve switched over to using @obycode’s Smart Rules iOS app for widgets and watch as I can’t take setting them up over and over again. It’s bad enough logging in every so often. At least enable TouchID or LastPass integration.
touchid on smartthings would be awesome
Interestingly, today, changing the password is the only thing that worked. WTF.
This sounds very likely what they are doing. It just makes sense to me as a developer of these types of platforms.
If you start trying out refresh tokens and ditching the old ones, it’s harder to get things lined up and timing production releases with Apple app deployments can be tricky too. I’m guessing they will be releasing a fix for iOS app soon that will support the refresh tokens in the next release cycle…
If I were an ordinary user I would be infuriated since I just bought my SmartThings Hub and am experimenting with this type of technology myself. I do understand the need for updating everything and making it more secure so I’m a bit more patient than I’m sure some users would be. Plus I’m not as reliant on it since I just added a contact sensor and a few light bulbs thus far… haha.
Also not sure how I feel about the app being based on mobile web technologies due to it’s slowness and sometimes unresponsiveness of touch events of checkboxes and things. It’s definitely in need of a more native experience. Although, I understand how it can be much more affordable and efficient to deploy the same codebase to all the mobile platforms but still… :-/