I’m new here too, and I had the same issue yesterday. I tried it 4 or 5 times, getting the error, so I just got up and walked way for a few minutes. When I came back and tried it again, it worked. Although I’m not sure if that is super helpful advice.
I just purchased a hub too and got the “INVALID CLAIM CODE” error when trying to add it to the app. It says Hub cannot be found and yet I can see it’s IP on my LAN no problem. Is there some sort of hardware/software reset process that will fix this or do you have to email support?
Oh dear. Not a good start. I have the same issue too. Even tried to walk away and come back. I reset it by pressing the reset button and nothing changed. I sent an email to support and who know if it will take ages.