Hi there, I just purchased a SmartThings starter kit from Currys in the UK, and it was delivered yesterday.
I excitedly got home and installed the hub, and it has gotten an IP address and the lights are on etc. However I am following the instructions for setup, and inputting the Welcome code in my app, but I just get the error “Invalid Claim Code” whenever I put it in.
It says I need to e-mail support, which I have done, but why isn’t there a self service way to solve this? How long do support normally take to respond?
Why doesn’t the code work? Do I have a hub that someone else has returned?
It’s a bit annoying to spend £230 on something that is 100% useless until support bothers to get back in touch. It might be quicker for me to just send this back and get a replacement with another code, but then some other poor person is going to be in the same situation when they get the same one delivered to them!