I have severeal Trådfri lights connected to my Smartthings hub, but the Trådfri 30W LED driver is not discovered when searching for new thing. If I go to the hub’s event list however, it seems to discover it, but just ignores it. Any tips on how to solve this?
From hub event list:
I’ve tried holding them close, reset several times, update firmware, even replaced the LED Driver with a new one, but still nothing.
I talked to Samsung Customer Service, but that was a waste of time. Their conclusion was that I had to reset the hub, which I refuse to do as I have spent months to connect all the things. I asked them to change the zigbee channel on the hub as recommended on this forum, but since both products were bought in the same region (EU) they said it was not an issue. Does that make sense?
My hub is on channel 24.