All of my buttons now report NO info in the ST apps, just a completly blank page, other than the name. There is not even the overflow menu so cannot edit or delete.
They still operate as previously, but I cannot change anything.
I reconnected one, after a battery replacement, and still no controls, battery reporting, history, etc.
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I have seen several reportings of the same problem in Korean Smartthings Community. It was fine before the update.
device controller screen shows just blank screeen with only device name on it.
Also, devices with my custom Hue dimmer switch DTH, which has almost same structure with ikea button DTH, suffering from same problem. It was just fine before.
It seems like devices with child switches as components are having the problem.
It needs to be fixed.
Iâm also seeing that behaviour.
Curiously I also find that I am unable to change the name of those buttons in the IDE. It claims to have updated but the name doesnât change. Renaming is working for other devices, albeit currently running like a dog.
Same problem here.
All my IKEA buttons are blank. Will not update on IDE.
Namings are inconsistent between IDE (Classic) and the new app. That is a known bug.
@Benjamin_Ginders, there are more people with the buttons issue.
I find changes to device labels in the IDE are reflected immediately in the new app, though I have experience issues with Classic app to new app in the past. This is something different though.
If I edit a device in the IDE, change the device name, and update, the new device name should take effect in the IDE. I do it all the time as it is the easiest way of breaking the new appâs presentation cache.
This currently isnât working for the buttons (I donât have any other devices using the same device handler), but it does work for other devices. If I have the device name âIKEA Remote Controlâ and edit it to e.g. âIKEA Tradfri Wireless Dimmerâ, then update, I get a message saying the device has been updated, but the device name is still âIKEA Remote Controlâ.
So issues with the buttons are being seen in the IDE, Classic app, and new app.
Iâm having the same issue (blank page) in the new Connect App for two IKEA Tradfri Remotes.
Seems like itâs a bug affecting multiple types of IKEA Zigbee Devices.The functionality itâs still there, I still receive an annoying notification that my battery is too low for one of them.
Thanks,
Vlad
Yep I still cannot see the details for the Ikea Tradfri devicesâŚ
I even tried:
-
removing the buttons/switches from
SmartThings and adding them back in ⌠-
Copying the DTH with a new name
-
Changing the names of the devices
-
Changing/updating the child devices
I also cannot create new button actions for ikea Tradfri buttons/switchesâŚ
What is going on with the switch capabilities?
Is there something we need to update in the DTH?
Have the SmartThings staff made changes which has affected the compatibility?
These devices worked perfectly until the outage and it just seems strange how a load of users have got the âtransfer to the new appâ banner todayâŚ
@Lars @jody.albritton @Brad_ST @SmartThings @nayelyz
Is there anything you can do to support with getting this issue fixed before our families rip our smart systems out for being stupid 
The SmartThings team is aware of the issue. It is unrelated to the recent outage, the DTH, capabilities, or Classic app transition. It is also unlikely that it is related to the app update either. We believe it is due to a change in the plugin the new app uses to display the device.
The devices weâve identified as being impacted thus far include the Ikea button remote, Aeon Minimote, and Aeotec NanoMote Quad. The commonality across these devices is that they are multi component remote controllers.
You mention switches being impacted. Are you using the term broadly to include the remote/button controllers or is there a specific on/off switch device also impacted?
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Hi @Brad_ST,
Thanks for looking into this, and for the explanation.
The device affected for me is the 5 button steering wheel remote and the 2 button square remote which identifies as an on/off switch due to the âIâ/âOâ function/labelled buttons.
Please see the below images which show the devices I am referring to.
Thanks again,
Ben
1 Like
I have the TrĂ dfri white (square) switch. Classic app gives battery status in Right Now tab and switching events history under the Recently tab
New app shows only the device name and nothing else
I get the same blank screen in both Apps!!
Iâm running 31.04 software on V3 hub. You?
SmartThings WiFi Hub, Firmware 000.029.00009
Iâm running 31.04 on the V3 hub also.
Same for me,
Got the 5 button control (E1810) today and added it to the hub, blank screen on the latest smartthings app.
V2 UK Hub running 31.00004
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Why is SmartThings support not aware? I submitted a ticket through the app yesterday for my minimote and received the usual uninstall/reinstall instructions instead of them acknowledging itâs a known issue.
Although that seems more than reasonable, I note that I am also unable to change the device name of all my IKEA buttons in the IDE. They report the device has been updated but the name remains unchanged.
Other device types can be renamed just fine.
OKâŚI thought only I am having this issue till I read this. Yes, I am getting blank screen, it was working when I paired it about 4-5 days back. Now it is just a blank screen. Hope to get this fixed soon. Thank you.
My button is rapidly running out of battery. Anyone know if changing the battery result in having to set it up again or add it again as a new device and if so will I be able to configure it with the current problem?