I factory reset my 2015 hub and now I can't add it back to my account

General Discussion
1

I factory reset my 2015 hub and now I can’t add it back to my account. Every time I go through the process of adding the hub again, I get to the location screen. I add a new location and it doesn’t progress forward. The screen refreshes back to the location entry screen. If I enter the location again, it says that name is already in the account. I enter a new location name and it’s the same thing over and over again. I want to take a hammer to this Dumbthings app. Can anyone help???

I’ve tried from multiple devices from my Pixel 6 to an Android tablet and it’s all the same.

2

what is the color of the led light on the hub?

3

Blue (need 10 characters) :thinking:

4

Blue → Hub is claimed and connected to the network, but has no internet or server connection.

How did you reset it? but start at the beginning - why did you reset it?

5

I reset it because there were some edge drivers that I could not remove and I’ve been meaning to rebuild the small network that I have on it.

I have a network wide ad blocker installed in my router that could be the cause. I’ll try disabling that and see what happens.

6

I disabled the ad blocker. The hub now goes solid blue for a couple minutes then solid green and repeats. The behavior in the app on the “Add new location” screen is experiencing the same behavior.

7

You may want to contact ST support. If you are in a region where you can call, that may get you a faster response.

I believe you want to see Alternating Green and Red after resetting the hub in order to claim it.

8

Hi, I have exactly the same problem after removing my hub and trying to add it again - the app loops on the new location screen. Did you find a solution?