It keeps getting better. I got a response back to my email asking which device handlers were causing issue and I was told that absolutely no custom device handlers are supported. This is very interesting considering, as you’ll see below, most of my devices handlers are for Zooz devices which are supposedly supported in the new app. In fact I’ve recently added a couple of Zen21 switches without any issue through the new app. I did however try to add a Zooz Double Plug through the new app (it stated it was supported), but had nothing but issues with the child devices to control the outlets individually. The only way to get it to work is to go into IDE and change the device handler from “placeholder” to the relevant device handler.
If all custom device handlers are not supported, then at least fix your app to properly include devices that you claim on the app are supported.
I’m about ready to switch from SmartThings to something else, it’s becoming a giant hassle and pain to deal with all this, especially with no help from the ST Staff in the community when in the past there was plenty of informative activity.
Also, just an FYI for the below email. The only custom device handlers that are actually in use are the Zooz ones. All of the others are not used in any devices at all. I’m aware that some are really old, but they are not actively being used.
Thank you for your reply. We apologize for the delay in a response as we have had an influx in our call volume and tickets, so it is taking longer than normal to get a response. Smartthings does not support ANY custom device handlers. They would have been something that you created and added to your account to use with 3rd party devices that Smartthings does not support. The migration will go through without any errors even if device handlers are added because the platform does not look for them because again we do not support them. With device handlers, it can cause conflicts in the device in regard to functions and delay. Below is the list of device handlers that you have added, along with their status and capabilities.
codersaur : Z-Wave Tweaker Published Actuator, Sensor
desertblade : Enhanced Dimmer Switch Published Actuator, Indicator, Polling, Refresh, Sensor, Switch, Switch Level
doncaruana : Zooz Zen21 Switch v3 doncaruana/SmartThings-doncaruana (master) Published Actuator, Button, Health Check, Indicator, Light, Polling, Refresh, Sensor, Switch
doncaruana : Zooz Zen26 Switch v2 doncaruana/SmartThings-doncaruana (master) Published Actuator, Button, Health Check, Light, Polling, Refresh, Sensor, Switch
doncaruana : Zooz Zen30 Child Switch Published Actuator, Light, Outlet, Switch true
doncaruana : Zooz Zen30 Dimmer Published Actuator, Button, Configuration, Refresh, Sensor, Switch, Switch Level, Zw Multichannel
info_fiend : Osram GardenSpot Mini RGB - Custom Published Actuator, Color Control, Color Temperature, Configuration, Polling, Refresh, Sensor, Switch, Switch Level
krlaframboise : Dome Door Sensor v1.1.6 Published Battery, Configuration, Contact Sensor, Health Check, Refresh, Sensor
krlaframboise : Zooz 4-in-1 Sensor Published Battery, Configuration, Health Check, Illuminance Measurement, Motion Sensor, Refresh, Relative Humidity Measurement, Sensor, Tamper Alert, Temperature Measurement
krlaframboise : Zooz Double Plug Published Actuator, Configuration, Energy Meter, Health Check, Outlet, Power Meter, Refresh, Sensor, Switch, Voltage Measurement
krlaframboise : Zooz Double Plug Outlet Published Actuator, Energy Meter, Outlet, Power Meter, Refresh, Sensor, Switch, Voltage Measurement
krlaframboise : Zooz Double Switch Published Actuator, Button, Configuration, Health Check, Light, Refresh, Sensor, Switch, Switch Level
krlaframboise : Zooz MultiRelay Published Actuator, Configuration, Health Check, Light, Outlet, Refresh, Switch
krlaframboise : Zooz Smart Plug Published Acceleration Sensor, Actuator, Configuration, Energy Meter, Health Check, Outlet, Power Meter, Refresh, Sensor, Switch, Voltage Measurement
pmjoen : Sony XBR Android TV Published Media Controller, Music Player, Polling, Refresh, Switch, Switch Level, TV
pmjoen : Z-Wave Fan Speed Control Published Actuator, Indicator, Polling, Refresh, Sensor, Switch, Switch Level
Thank you for being the best part of Samsung!