Hue lights showing as offline but still work

[mejifair (Erik)]

I recently had a bunch of HUE light go “offline” in SmartThings, but work just fine in SmartThings. I am using the Beta driver bys-beta and didn’t have any issues until a couple of days ago.

Any ideas? Should I go back to the Samsung HUE driver? I know I will lose all of my rooms, etc. so would prefer not to do that.

Thanks!

[blueyetisoftware (Jason)]

The ST version has less features. If you are familiar with grabbing logs, that would be the best bet. If you use the controls in the ST app, do the lights actually respond? If you update the lights in Hue, does ST update? Have you tried repotting the ST hub? Just idea. The logs would likely provide the definitive answer.

[mejifair (Erik)]

I am using your driver which is great!

They do all work in ST, and I did a refresh on the hub itself and everything came back online. I could take a look at the logs as well.

Thanks!

[blueyetisoftware (Jason)]

Glad refresh helped. It sounds like the hub firmware has some sort of timeout or memory condition. I see the ST version having issues as well, which points to the hub as a common cause. You can follow along here as I investigate.

[ST Edge] Philips Hue LAN [BETA] (3rd Party Driver, Not ST Native)

I can’t offer much insight into the standard ST driver other than to say that if it is also having this dropout issue, the cause is probably in the ST firmware itself. It also lines up with them recently updating their hub. I plan to dig through their updates and see if any of them looks like it could be the culprit. No. If you are happy, I’d leave it be. If it happens again, you’re fine to grab logs at that point. I don’t need to see the “trigger” for something like this. Whatever error you were getting would likely stay in the logs well after it started.