Hi. My first post here.
I have a rather new (1-2yrs) Smartthings system in another town which I use remotely and randomly visit the location.
The system is rather basic, Smartthings (ST) hub v3 with about 10 sensors and a couple Smartthings/Aeotec cameras connected via Wifi. There is also a Philips Hue Hub v2 and a couple Hue bulbs. There is a mobile Lan switch with Wifi and 4G connection to internet. The Smartthings hub v3 and the Philips Hue bridge v2 are connected to LAN switch with RJ45 cables.
There is also some automation configured in the ST system. And I have a power switch timer that will power off some components for some minutes once a day (precaution you know). Earlier it was only the LAN switch but a couple days ago I changed it to switch all LAN switch, and both hubs to help with my issue I am describing here.
The system has worked fine for 1+ years but couple weeks ago I noticed the Hue hub and bulbs went offline permanently.
As a remote fix (after the automatic LAN switch power break did not help) I tried uninstalling the hue hub. Then I realized I need to be locally connected to location Wifi to work with Hue so I stopped trying until I could go to the site.
I had installed the Hue App and I was able to control the Hue bulbs with it when I was back on the site some days later. Otherwise the Smartthings system was working fine all the time, including the Wifi connected cameras.
Somehow I was able to get the Hue hub and the two bulbs back online after re-installing them. There might have been some unclarity for me if I need to allow the Smartthings to use the Hue devices (via logging on to Hue service) but I think it was not necessary. Sorry can’t remember exactly what I did to make it work.
Anyhow at the end I was able to control the Hue bulbs from ST application, just like before.
I left the site for couple days and during that time I noticed the Hue hub and bilbs went offline again without possibility control them from ST.
When I was back on site I was able to control the Hue bulbs fine using the Hue App. I tried rebooting various components (LAN switch, ST hub, Hue hub) without help for the Offline issue. I did not want and have time to un/reinstall the Hue because I first wanted to find a more permanent fix or the reason for the issue.
Now, please help me. What should I check and/or do to get this solved? The problem is I need to drive 100+ miles/km to get on site. So I’m gathering information at this point.
The ST hub FW version is 000.048.00005 or such.
Any other info that would help you?