I did submit a ticket to support with no response yet. (typical)
Plume responded almost immediately but deferred this to SmartThings support.
Power cycling the hubs has brought them back online, but the source of the offline event is still unknown. Usually, if it’s a one-off hub that goes offline I just chalk it up to an ISP modem DHCP issue. But having 8 hubs (with different ISP connections) all go down at the same time in the AM across two different accounts is certainly beyond a DHCP issue. I have been adding non-SmartThings smart plugs to these so that when this happens, I can power cycle them remotely. Absurd solution but it’s cheaper than replacing all of these.
This is the second time this has happened. The first time I unplugged it to move it closer to a device I was trying to connect. When I plugged it into another outlet the lights never came on. I tried to reset it but nothing happened. I put the Hub back into its original location. Then after about a week it started working again. Yesterday it just completely stopped working again.
I am fed up with this Hub. The Smartthings app and Hub are not so smart. I have had nothing but issues since I started using it.
The Aeotec hub appears to be identical to the SmartThings V3 hub, just with a different logo, so it’s true that smartthings is turning over hardware production to Aeotec, but I wouldn’t expect to see any performance changes, at least with the initial model.
Here’s the official discussion thread:
As far as other hubs, every platform has its own pluses and minuses, so it’s a matter of finding the one that’s the best match to your own needs. For example, platforms which are more reliable and stable might support fewer device choices or less complex rules logic. Or they might not have a nice user-friendly app. so there are a lot of alternatives, but it takes quite a bit of research to find the one that will be the best fit for you.
See the following section of the forum for discussion: