I just received my new smartthings Hub today. I’ve been unable to get it to detect any of my devices. Currently I only have 3 z-combo first alert smoke detectors and a Kwikset SmartCode Door lock.
Does anyone have any suggestions? I’m a new user and kinda stuck here. My hub shows connected through the web portal and gives me the following info:
Name Home Hub
Zigbee Id D052A890F8250001
Firmware Version 000.014.00008
Hardware Version hub v2, US customer Rev E
Last Activity At 2015-09-18 9:22 PM UTC
Last Ping Forced From Server Attempted At 2015-09-18T17:12:50.086Z
Last Ping From Hub At 2015-09-18T21:22:08.858Z
Date Created 2015-09-18 7:12 AM UTC
Last Updated 2015-09-18 6:01 PM UTC
Events List Events
Utilities View Utilities
Being new I don’t know what other information I can give that may be helpful. I’ve contacted support and they’ve opened a ticket but was hoping maybe somebody might have a suggestion.