I know this is going to sound weird, but I’m starting to wonder if our SmartThings hub has maybe blown its radio partially?
I have no other possible explanation for the behavior I am seeing, but we just got done trying to add our fifth device to our hub in the last few months, and it failed.
We already have a couple dozen things running on our hub, and I’ve never had trouble adding new devices until sometime this year.
The first four devices were Aeotec water sensors. I had a previous one monitoring our sump pump, and the sensor gave out. So I just ordered a replacement pack of 2. They arrived, I tried to pair them, and the hub wouldn’t see them. The company I bought them from replaced them with a different pack of 2, I tried again, and no luck - the SmartThings hub just sat there claiming it couldn’t see any new devices.
Ok, so I thought it might have been an Aeotec device handler problem.
But now, I just bought a KwikSet SmartCode 914 deadbolt … and the hub absolutely will not see it. I’ve tried the Z-Wave pairing, I’ve tried the Zigbee pairing, I’ve tried the device exclusion process for both … and I’ve done all of this with the lock no more than a few inches away from the hub, and als a few feet away from the hub.
Absolutely nothing will make it recognize.
So do I have something wrong in my hub? All the other stuff in our house is working - door and window sensors, motion sensors, temperature sensors, etc. But this is really frustrating if I can’t ever get any new devices to work with this thing anymore. Not quite sure where to look next for troubleshooting…