Hub V3 WIFI

[JDRoberts]

@Jwwhite

Somewhere in this vast forum, someone posted they were having issues changing the wifi network on the new hub. I can’t find the post and am wondering if it got resolved.

There was a known problem with the connect home model line, which includes a Wi-Fi mesh router.

Connect Home Pro after factory reset, looking for DTH

Had to Factory reset the connect home pro. Prior to reset, I was able to get into settings and change the router to “bridge”. After reset I see the WIFI router in the app, however can’t go in to change to “bridge” mode, it say “can’t connect” I have open ticket with support and now the issue is escalated to level3. BUT, Im looking on the device handler in IDE and wondering if it is the right one. Mine says “samsung OCF cell router”. However has the Connect Pro, can you, please tell me what DTH used there? [2018-06-28_195536][Screenshot_20180622-122205][Screenshot_20180622-122215]

Samsung Connect Home Pro Mesh Router - Can’t connect to device. Check device and try again

After a month of no response from level 2/3 Samsung tech support, I am posting my issue here - in a last ditch attempt. The issue is that I am unable to access the main hub, after a day or so of initialling adding the hub, via Smartthings Connect iOS app; and, i am unable to register an additional hub to extend the wifi network, even though my phone and other devices maintain an active wifi connection to the main hub. I received the following pop up error message in Smartthings Connect app, after selecting the Connect Home Mesh Router within my Devices section, “Can’t connect to device. Check device and try again.”. Also, when attempting to add/extend another Samsung Connect Home Mesh router, I receive the following on screen error message within the Samsung Connect iOS app, “Can’t dete…

I don’t remember one for the new V three hub, but I haven’t been reading all those posts.