I reached out to Support 2 days ago, received a response, sent picture of hub yesterday and received code 2 hours later. I never submitted a receipt because I did not keep it from 7 years ago. I bought the original hub from Smartthings.
You don’t need a receipt for the discount code. The receipt is needed if you’re requesting an equipment refund.
They originally requested a receipt, see my prior message.
March 9: emailed support via smartthings.com contact page to get discount code
March 10: support requested additional information including photo of hub
March 17: received code from smartthings, ordered replacement hub
March 22: received replacement hub from smartestthings.com
Not bad response considering the scale of emails and calls they must be getting.
Next: on Wednesday will attempt to make the transfer to the new hub. We’ll see how that goes.
i believe you mean The Smartest House
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Yes. that was a typo on my part. Thanks for catching that so quickly.
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This is so frustrating. I use the ADT hub for my business. Great for each employee has a code. Has an actual display and warning like a real security system. Used it for 4 years. Difficulty of getting a refund is one thing. Replacing it with a complemental system is another.
Is there any systems that are similar?
There are some to consider. Do you just need the security features or are you also using the home automation?
I imagine ADT would probably recommend ADT blue, which is their own DIY security system now. no contract required.
Ring has topped most critic’s rating lists for inexpensive home security, I don’t know how well it would work for a business.
Simplisafe remains very popular for both homes and small businesses.
So all the usual suspects in that category. 
Abode is also worth looking at if you want home automation as well, and it will work with many of the same Z wave and Zigbee Devices that smartthings does. However it does require A monthly fee if you want home automation rules. It has a nice app, though, and is one of the few that let you fully automate based on Geopresence.
All of that said, however, the SmartThings/ADT dual logo system was only introduced 3 1/2 years ago and most people didn’t buy it until early 2018 at the soonest. So are we talking about the same system?
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Samsung just completed my refund of an ADT hub and 50+ sensors. I’m very pleased with how easy the process was. I received text message updates throughout and thought the refund amount was more than fair.
March 18th: I requested refund on my devices. I purchased all of the components online, so I was able to provide receipts from Best Buy, Lowes on Amazon. I was quoted around $1000 for my ADT hub and 50+ sensors. I purchased everything during the ADT Smartthings fire sale in 2019 (when door sensors were $5), so I thought this quoted amount was too good to be true. I was provided a pre-paid shipping label to return the devices.
March 22ish: Samsung called me to confirm my refund and said that I would get ~$45 for my hub plus sensor value for a total of $1000. I entered direct deposit details on the Samsung website.
March 24th: I shipped the items back
April 1st: Text message: Your refund request has been approved.
April 6th: Text message: Refund amount…is being prepared for delivery.
April 8th: Text message: Your refund has been paid via direct deposit
April 10th: Around $1000 was deposited in my bank account. This ended up being more than I originally paid for all of the sensors + hub.
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It looks like LOTS of older sensors will no longer work with the new Hub.I can’t make my old motion sensor (STSS-IRM-001), old multi-purpose sensor (STSS-MULTI-001), or my older Hue Bridge work with the new Aeotec hub. Grr…
i would think the first two would work. the older hue bridge (depending on version) i would not expect to work.
were you using any custom device handlers or stock ST device handlers? did you reset them?
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Jeez - I reset EVERYTHING (several times). Standard ST handlers. No luck… I’ve seen some posts elsewhere that think the older ST things use a non-standard frequency, so maybe that’s the problem…
Oh well…
They don’t. They are all certified zigbee home automation (ZHA 1.2) devices. So that’s not it…
That said, they do have a different pairing method, did you check the manual? You have to hold the interior button down for six seconds while you replace the battery. People have had trouble in the past resetting these when they didn’t check the original manuals.
.
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Thanks, but I tried that about 5 times. Still no luck. Even removed the batteries for about 30 minutes… So, if zigbee isn’t the problem it must be something else…
check one thing… login to IDE @ https://account.smartthings.com go to device handlers and make sure there are no custom device handlers in there 
even though you stated you were using Standard ST handlers, I just want to make sure that you might not have some there that you forgot about
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Thanks - I did. Nothing there…
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What Zigbee channel is your hub using? The old ST devices will not pair on the lowest or highest channels. Try channel 20, assuming your Hue hub isn’t on 20. Otherwise try 15.
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I am glad to hear this has worked for some. I just got off the phone with support about my refund. Basically they are saying all previous emails from support were wrong and that instead of nearly $270 as a partial refund for all of my hundreds of $$ of gear they are going to give me $35 bucks. This is ofcourse after i have sent it all in as well. Simply put they are saying after 3 years or anything before Feb 31st 2018 gets a zero refund. This is after I was told it would be capped at 33%. I wasn’t really happy at 33% but ok accepting it, but not $35
I got my refund today. I ended up with a little less that 50% of what I originally paid. The base unit was purchased at the end of 2019 and other components at various times in 2020.
I am officially done with Samsung, Smartthings and ADT.
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My ADT hub and sensors have been sent back and received over two weeks ago. Ticket status is still waiting for “the unit has been confirmed“ and support is less than helpful filling me in on what the issue is.