Jeez - I reset EVERYTHING (several times). Standard ST handlers. No luck… I’ve seen some posts elsewhere that think the older ST things use a non-standard frequency, so maybe that’s the problem…
Oh well…
They don’t. They are all certified zigbee home automation (ZHA 1.2) devices. So that’s not it…
That said, they do have a different pairing method, did you check the manual? You have to hold the interior button down for six seconds while you replace the battery. People have had trouble in the past resetting these when they didn’t check the original manuals.
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Thanks, but I tried that about 5 times. Still no luck. Even removed the batteries for about 30 minutes… So, if zigbee isn’t the problem it must be something else…
check one thing… login to IDE @ https://account.smartthings.com go to device handlers and make sure there are no custom device handlers in there 
even though you stated you were using Standard ST handlers, I just want to make sure that you might not have some there that you forgot about
Thanks - I did. Nothing there…
What Zigbee channel is your hub using? The old ST devices will not pair on the lowest or highest channels. Try channel 20, assuming your Hue hub isn’t on 20. Otherwise try 15.
I am glad to hear this has worked for some. I just got off the phone with support about my refund. Basically they are saying all previous emails from support were wrong and that instead of nearly $270 as a partial refund for all of my hundreds of $$ of gear they are going to give me $35 bucks. This is ofcourse after i have sent it all in as well. Simply put they are saying after 3 years or anything before Feb 31st 2018 gets a zero refund. This is after I was told it would be capped at 33%. I wasn’t really happy at 33% but ok accepting it, but not $35
I got my refund today. I ended up with a little less that 50% of what I originally paid. The base unit was purchased at the end of 2019 and other components at various times in 2020.
I am officially done with Samsung, Smartthings and ADT.
My ADT hub and sensors have been sent back and received over two weeks ago. Ticket status is still waiting for “the unit has been confirmed“ and support is less than helpful filling me in on what the issue is.
I feel like I have been in the dark about this whole ADT Samrtthings bricking and “refund” debacle, so I’d like to share my experience.
On 1-March 2021 I created the refund ticket.
9-March 2021, I contacted support because I was never contacted about the refund (thanks to aubie’s post in this tread)
10-March - Support responded and said they would supply a return authorization and label
12-March - received return label via email
17-March - I ship the ADT hub and sensors
19-March - return is delivered to the Texas facility.
31-March - refund support ticket abruptly cancelled via text with no explanation. I call the customer service number to inquire. After a while on with a representative, I get disconnected. Calling back 3 more times, I finally get in contact with someone that can actually access the support ticket system. They create a NEW ticket and tell me that is the new refund ticket code. THey also confirm that my return has arrived and I will be sent a refund in 4-7 business days.
2-April - NEW refund ticket is abruptly cancelled via text with no explanation. I contact support via email.
5-April - Support responds stating that the NEW ticket was an error and that the ORIGINAL refund ticket number has been reopened.
14-April - I contact support via email, because the ORIGINAL refund ticket is still stalled at the ‘confirmed by warehouse’ step.
17-April - Support responds that they need more time and that the warehouse team will be contacting me.
What is going on? This is ridiculous and terrible customer service. Is there some sort of class action lawsuit that we can get in on?
I guess I’m with you in the club of pi#*ed customers that have been completely screwed over by Samsung.
I just got off the phone with them after they cancelled my ticket (20 full days after the hardware was received by them, well over a month after I first submitted my information based upon which I was “approved” for a refund). They told me that my hardware is three days to old and that they never actually look at the information until they have the hardware in hand and that their “approval” doesn’t mean 
I’m glad about my decision to not take them up on their “upgrade” offer but instead went on to greener pastures. I asked them to send me back my hardware and I guess I’ll start playing to see whether I can do something useful with the screen - even in case it is only to use a shotgun to it.
Good luck to everyone who decides to stick with them - it’ll be interesting to see what hardware they decide to remotely brick next.
Well i was planning on running a kind of dual setup with Smarttings being a backup for certain functionality. I am certainly not going to buy anything new with them being a requirement at this point.
I almost wonder if they kept track of who didn’t buy the new hub and are low balling them.
Don’t feel bad I have 6 ADT hubs and never received a single email from Samsung. Made at least 6 calls to no avail. I guess they win. 32 Motions and 27 door contacts in the trash but I was able to reuse the other 200 + devices. Oh wait the smarttags all 4 of them are now worthless as well.
Tom
Have you tried sending a email as suggested above. Just make sure you use the one registered with your smartthings account and hopefully they will respond. I just sent an email to Support@smartthings.com with all of my reciepts and within a few days they got back with me. They form they provided is a joke, but i don’t see why you can not use that URL as well.
Samsung has been added to my Evil companies never to do business with. Abandoning and bricking the devices ( I have over a dozen base stations at several porperties!) and TONS of sensors made worthless now. I am awaiting my “offer”, but am not hopeful. I am also awaiting a reply from Kohn, Swift & Graf, P.C. about starting a class action lawsuit. These are the same guys already suing for the defective Samsung Ice Tray! I am FAR more hopeful with the attorneys than with Samsung. I refuse to allow a company to treat me this way and purchase from them again. They join Microsoft and LG as never buy companies for me, my companies and if I ever have a say friends and especially family. I am patient… and betting the class action will bring a better refund than Samsung is going to offer.
I have all of my receipts (Amazon purchases) so that was an easy win.
I have already switched everything over to RING security (and I have to say I like it better). I missed the panel, so I picked up 2 echo show 5, and an (echo show 10 on order) to compensate. I have to say, I like it far better. I did spend more, but the point is it is not Samsung. That is ALL I care about. The Ring Doorbell, chime and cameras work great too.
I am removing all Smartthings and going 100% Echo (Smart Show 10 and Ring Alarm provide Zwave and Zigbee) so I am not going to miss it. I did buy a new dishwasher, laundry set and range (smarthings range… but I don’t care/ smarthings is gone) just this year. I have a 3 year old Refrigerator (with the faulty ice tray no less). I will replace those with something else at their end of life. I am not poor… but I am not so stupid as to throw out good and working equipment. I am not sure how many Televisions ( I don’t own any now) and other appliances I would have purchased over the years. I know I have already owned 4 or 5 of everything (except TV/ like Sony better). Even all of our family phones are Samsung.
All I know for sure is this:
They have made a great deal of money from me and my family for decades. They will lose even more over the following decades.
You are a fool if you allow any company to do this to you and not boycott them. I understand business ( I am a business owner)… and I suspect it is as much ADT as Samsung at fault (failed partnership).
I lose money today before losing a customer tomorrow. ALWAYS. It has always paid me back, without fail. Samsung should learn this lesson. I will wait until I get a reply from the attorneys before doing anything… I suggest you all do the same.
You are welcome to contact the same (or any other) attorneys you like. If I am allowed ( I will get banned for sure) I will post the info here as I get it.
This is upsetting. I bought 2 ADT hubs (extra for work) and a bunch of sensors last year +1 month ago. I just yesterday finished configuring a sensor to actually do somethiing useful, and relying on it to use zwave lights. Now that things integrate better with alexa I was thinking I would be able to take better advantage of smartthings but I guess that is out the window.
The hubs I got off of ebay, and the sensors off of bestbuy, 1 year and 1 month ago. I doubt the warranties are more than a year so good luck to me getting any refund for any of the hundreds of dollars spent on technology that only lasted… how many years?
So I just got my hands on the refund check from Samsung. It does appear that they did right in the end after a bit of pushing on my part. The amount received was in the area of what I was approved for wen i initially reached out to support.
It wasn’t a perfect experience, but at least they did right in the end.
Can you elaborate on your ‘bit of pushing?’ My stuff was delivered to their site over 2 months ago and every time i email support they say the warehouse teams needs more time. I feel like I am getting the run around.
I would appreciate more details as well - Samsung has received my hardware on April 1st (and confirmed so multiple times!) but I’m now on the fourth ticket since they keep canceling my tickets for not sending in the hardware they have already received. Dealing with this is slowly becoming a full time job which is ridiculous.
Unfortunately i dont have a great answer for you. A bit of pushing simply means not accepting the attempt to bottom out my refund at the last min.
My guess is that they may be either getting overwelmed in there warehouse with so many packages being returned or to many escalations because of them trying to reduce refunds at last min. Hopefully things improve for those still waiting for refunds.
One thing is certain which is this whole thing could have been done better.