Hub and non-wifi devices disappeared

Pretty much what the title says. I opened up my app to turn off some lights only to find that my hub and any non-wifi connected devices were gone. I popped into to see if I could reboot the hub from there but the hub and devices were missing there too! Please help!

PS - I’ve already e-mailed SmartThings support - just thought I might get a quicker answer from the community.

EDIT: I have a V1 hub which has been disabled as of 6/30/2021 by Samsung. Guess I’m in the market for a new hub.

first thing I would try… while you probably know na02 is your default SHARD… try logging in at to check there unless that is where you initially logged in

Logged in at and shows the same - no hub, most other devices gone.

only one location in IDE?

Hah! Looks like zero locations… Ugh.

tagging @Brad_ST

Do you have a V1 hub?

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My devices are gone too! My hub model number is STH-ETH-001

That is the v1 version of the hub. It was shut down on June 30, 2021.

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I’m an idiot. Yes. V1 hub, so i guess it’s just a paperweight now :-/

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If it makes you feel any better I spent a ton of time trying to troubleshoot my hub too…

So frustrating.

I’m also in Canada and can’t seem to find a replacement hub that works with SmartThings in stock anywhere.

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ugh! thanks so much for this. too bad I can’t find the new hub for sale anywhere. guess I’ll try a latest-gen Echo that can do zigbee and lose smartthings :cry: