Hub recognizes zwave outlet, but does not recognize wave Honeywell thermostats or kwikset locks

I have tried two Smartthings hubs with the same results. The Hubs recognize zwave outlet, but does not recognize zwave Honeywell thermostats or kwikset locks. thanks for any recommendations you can provide.

Since the switch to Edge is necessary in some cases to pair devices very close to your hub. Give that a try and see if it helps.

Sorry if I am not getting it, but are you recommending that I put the hub closer to the devices?

Are these new items or did they come from a previous install? The reason I’m asking is they may not have been properly excluded from the previous hub.

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one of the locks and both of the thermostats are from previous installs. I add 2 new Kwikset 620’s also and not having any success with them either.

How do I switch to Edge? I added the drivers, but I am not sure how to switch to Edge if that is another process I need to go through.

Edge is the current platform, you’re already on Edge is you added the driver.

Thanks, I appreciate the clarification. A whole lot of trouble shooting, but I am determined to figure this out.

If you don’t have access to the previous hub to exclude them correctly you will have to do a factory reset. My personal experience with a Yale lock that wasn’t excluded correctly, was very difficult. A simple factory reset didn’t yet, I called Yale support and they have to do a different reset and clear everything. Then I was able to add the lock.

I think I am going to do the same thing with the Kwikset Lock and Honeywell thermostats.

Start with the Thermostats, in my experience, they will be easier to factory reset. The locks are a bit more difficult.

Another issue I had is that I had multiple hubs in multiple locations, I spent about an hour trying to get a lock paired with the hub, the problem was I was trying to pair it with the wrong hub.

But if you have logs and screen shots, that could help others here help you.

You can exclude a z-wave device with any z-wave hub. OP, definitely try excluding the devices using SmartThings if they were used previously.


Unfortunately the devices came with the house, and I have never been able to see them on the system. Hoping I can get good instructions to exclude them some other way.

Is there a way to adjust any security settings on the actual hub? When I did a scan I got a notice about security settings, but I have not been able to locate them on the menus anywhere.

Your problem makes sense; the older Z-Wave devices were paired with a hub that the former owner had that’s no longer there. For each device, find the owners manual online and read up on how to do a Z-Wave exclusion. Then, again for each device, use the app to do a Z-Wave exclude, then do the exclude procedure on the device. You should get a message that exclusion was successful.

Afterwards, you can add the device as a new device on your hub.


Your best bet is to google the make and model and find the manual. It should have instructions how to put the device in exclusion mode. Locks can be a little tricky since they usually require a master code that is either in the paper manual or under the body of the lock itself.


So maybe that’s the problem he is having. I couldn’t do that and many and many and many attempts. I Smartthings support referred me to Yale support, Yale support did a reset of my lock and after several days and hours, I got it to work.

Maybe you can only exclude from the original hub with Edge or something, but I can assure you it didn’t work for me.

That’s what Yale support had to do, they showed me how to clear the master code and then do a reset, it worked from there.


The independent third-party Z wave standard Developers understood that there might be times when you don’t have the original hub. Maybe it died, maybe you bought the device used, it can happen.

So per the standard, any certified Z wave device can be “excluded“ from any certified Z wave hub even though the two have never been connected before. This process is called “general exclusion.” The process involves putting the individual device into “exclusion mode“ and then issuing the “clear network information“ command from the nearby Z wave hub (that’s what “exclusion“ does), and then, once the device accepts it, it will be ready to add to a new hub. The new smartthings edge architecture doesn’t change that.

The issue with many Z wave locks, which is what it sounds like you ran into, is that you have to have the lock’s “master code“ in order to put it into exclusion mode. So if you’ve lost the master code (or never had it to begin with), typically the lock company has to do something special to allow the lock to be reset.


If you would like to learn more about the smartthings edge architecture, here’s the community FAQ:

FAQ: I have no idea what Edge is. Is that a new developer tool? (2022)

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