Hub Offline Notification


(JPK) #1

I am no longer getting notifications on my smartphone from the Smarthings app when my hub is offline. Is there somewhere I need to configure this?


(RH) #2

I’ve gottena few telling me my hub is now online when I didn’t know nor was told it’s offline. I’ve developed a thick skin to ever changing ST operational landscape. I just picture people endlessly changing the code at the head end with no plan and no supervision. I can’t imagine any other device or system I own operating in this fashion.


(Don) #3

Do you have contacts set up in your account?
When I set up the contacts I quit getting hub offline notifications. I believe it is a side effect of having contacts set up.

I read it someplace else just can’t find the link for that thread right now.


(RH) #4

I used to get alerts for off and on, now just on. I’m sure off will reappear eventually, or on will disappear, or not…


(Greg) #5

This is true


(Paul) #6

Here you go:

You need to add the email to the contact (the one that you have registered with ST) to get push notifications.


#7

If you are one of the people who had your Hub v.2 firmware updated to 17.12; please report any and all issues directly in this thread:

https://community.smartthings.com/t/hub-firmware-release-notes-17-12/83722?u=lmosenko


(JPK) #8

Thanks for the responses; but is there a way to get notifications of Hub offline?


#9

ST app normally would notify you if your hub is Off-Line. In a perfect world.


(JPK) #10

Well my hub was updated today and imagine that, I got a disconnected and connected alert.


(Joern) #11

@TN_Oldman same here. No hub offline notifications since I added contacts. Could you resolve this in any way?


(Don) #12

Nope, I believe it’s part of the consequences for enabling contacts.

You could probably jump through some hoops to get a personal thing set up using some apps and such. Just wasn’t that important to me to investigate.


#13

@Joern This app can tell you if your hub goes offline, works fine.


(Robin) #14

FYI… WebCoRE can also be triggered by a hub failing to battery.


(Joern) #15

Wow, that sounds cool. Will try it out later today and will see how it works. Thanks :+1:


(M203) #16

I have a hub V1, how do I use webCoRE to alert me if hub goes offline?