After the firmware update my hub (3rd generation) went offline and the LED on the front is solid red. I unplugged it several times but still comes up with the red light. I contacted support and they say the hub is INACTIVE and to either try using another outlet or if that doesn’t work do a hard reset. They said a hard reset will wipe basically everything I’ve programmed and all my devices and really don’t want to go direction.
Is there any other thing I can do to get the hub online or a way to save my programming? Will my Webcore automation be saved if I do a hard reset?