My Smartthing hub (v2) has been offline/inactive since January 27th. I started having issues after the most recent update in the middle of January after which all of my Z-Wave devices stopped working. After beginning the process of unpairing and re-pairing my z-wave devices, the hub itself went into “inactive” status within the App and IDE. I have powercycled the hub, my router, and modem with no change in status. I have also utilized the reset button on the back of the hub and still no change in status. There interesting thing is that when i log into my router’s admin page, i see the hub and it has an IP address assigned to it.
I have spoken with Samsung support and they have proven to be 100% worthless. After being on old for more than 30 minutes each time, their only suggestion was a full factory reset, something i am unwilling to do as I might as well upgrade to a whole new system if i’m going to start from scratch. During my first conversation, they escalated my ticket and said i would receive a call within 2 business days. It has been a full week and nothing, so i called back. Again, they said they said i can either perform a factory reset or continue to wait on the next level of support.
Any suggestions from people here on what i can try to salvage this hub? Any options for getting a hold of a competent service desk technician? Any suggestions on a new (non samsung) hub i should go out and purchase to replace my smartthings hub with?