Your Hub should be functioning as expected again. This is only the 2nd example I have seen but we are investigating. It does seem to be an issue with server routing.
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I noticed that the ST App device status has been lagging recently. If I turn on a light switch, it will take roughly 20 seconds for it to turn on and then another 20 seconds for the status to update. Z-Wave devices mainly have this issue.
Iām on the V2 Hub. Any tips on how to fix?
I just deleted my account and made a new one. hereās hoping this is the only time i ever have to do this.
Iām facing the same problem, my hub suddenly stopped functioning from the application and shown as inactive. however, the LED on the hub (V2) is green and from my network dashboard the hub is having an IP address and is communicating.
I opened a ticket and they said the issue āmaybeā caused because my Samsung account from a region and my hub is from a different region and it is not being able to connect to the right region. the hub firmware version is 000.024.00020
Last thing support asked me to do, is to contact Samsung Account support and ask them to change my samsung account to US region and it āmay workā without any promises.
Iām stuck with this since 13th of Feb and all my setup (motion, security) is not working.
Can you please help?
Try running a-wave repair. It may or may not help with your z-wave devices but worth a try.
Didnāt really helpā¦will try again
You should be back in business.
yes, it works now. thanks a million my home is back to life 
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Good Morning, Iām having same issue as related above. Hub is offline since last tuesday evening and light is solid green. I did all the things I should at beggining, full power cycle, left 15 minutes off, changed cables and router ports. Nothing helped.
Like MOEās stated, support only told me my hub is on a region not supported by ST. So, Iāve it online for the last 2 yrs almost and suddently it goes offline and the problem is because Iām not in a supported region? @Brad_ST, if you could take a look on it I really apreciate, it is linked with my samsung account - classic app.
Like everyone else, I would not like to do a factory reset and need to add everything back there.
Carlos.
It took a week for Support to sort mine out, so hang in there and donāt reset your hub.
I suggest you remove your email address from your post and wait for Brad to contact you. Youāre at risk of being spammed by exposing it like you have.
Hi Carlos,
Your hub should be working as expected again. Sorry about the delay!
Your hub was communicating with the incorrect server given itās location so I corrected that on our end.
Thanks Brad. It is working fine now.
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Good Morning Brad, last night my hub become inactive again. Same behaviour, green light, inactive on APP and web. Could you please take a look on it.
Thanks.
I have run into this same issue, unfortunately. Same behavior. Green light with inactive hub on the app and on the web.
This has re-occurred after āsolvingā the issue previously by doing a full reboot/reset of the hub and re-adding all devices to the ānewā hub. Everything was back to normal for about 12 hours when the Hub went INACTIVE again.
Please help.
@Brad_ST, Iām having the same issue. Light is green, canāt connect to hub. Is there something we can do without having to contact support for a direct fix?
It has been 1 week my hub is offline (again). Samsung support is limited to say I need to restore my hub and Iām not in a country supported by ST. At this point, they are wortless and Iāll not waste my time anymore with them. I donāt want to reset it, add everything and then get with same issue again, like @twodollarbill stated.
So, what are my options? I have almost 1k invested on this and donāt want to loose all. I was looking at hubitat. Iām thinking to buy it and move some things to there to test it. The problem is I donāt live in US, so, it will take like a month to get here.
In the mean time Iām thinking to buy a security system and add it to home to at least have the siren and SMS working.
Good thing is my Ring and Cameras are working and I can get motion alerts from them.
If any of you have suggestions to help, I appreciate it.
Thanks.
Carlos.
Your issue is different. You are trying to claim a US hub on an EU location. Iād advise against this as it can cause mismatches and confusion, particularly around device availability.
Why would it be trying to connect to an EU location? Iām in the US and have my location set to the US. If my issue is separate from this thread, let me know.
Your location is on our EU server. Is your Samsung account set to a European country? You can check that in your Samsung account profile at https://account.samsung.com/.