This evening I rebooted my hub when trying to resolve my door sensor not correctly configured. Since the hub went off, it is now saying its “Inactive”. I have turned it off, moved to a different network cable, put it in a different port on the router, checked the router to ensure it had an IP address. Its been about an hour and still no luck. Anyone else have a similar problem?
Cheeers - A bit odd as it was working and all i did was send the reboot command
You aren’t with BT are you by any chance…
Edit to be more specific - do you have a BT HomeHub?
On Fibre via SKY so is a BT link however I am running the Asus N68 Darknighr router. It has an ip on the router and I can see traffic between it and the router but for some reason it stays inactive
Definitely contact support @SmartThings.co.uk - we’ll want to see what is going on